Guest Experience Concierge

Mandarin Oriental; Palma; Presencial; EUR 25.000 - 34.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

MOstay complimentary nights

Health & Colleague Wellness

Descripción de la vacante

Mandarin Oriental Punta Negra Mallorca seeks a Guest Relations Agent to engage with guests throughout their stay, identify preferences, and ensure a memorable experience.

You will coordinate with departments, update guest profiles in the PMS, prepare personalized arrivals letters, and conduct courtesy calls for long-stay guests and celebrations, while maintaining grooming standards and professionalism.

Formación

• Previous experience in the same role is preferred.

Responsabilidades

• Coordinate and communicate guest preferences with all relevant departments to ensure seamless service.
• Monitor and update guest profiles in the PMS system, ensuring accurate records of preferences and past experiences.
• Prepare personalized letters for guest arrivals.
• Conduct courtesy calls to long‑stay guests and those celebrating special occasions, ensuring exceptional experiences.
• Maintain an extremely high standard of personal hygiene, behaviour, and grooming standards.
• Perform any other reasonable duties required by the Guest Relations Manager.

Conocimientos

Guest relations

Communication

Bilingual English/Spanish

Team coordination

Herramientas

Opera PMS

Fidelio PMS

HMS

Descripción del empleo

Mandarin Oriental Punta Negra Mallorca seeks a Guest Relations Agent to engage with guests throughout their stay, identify preferences, and ensure a memorable experience.

You will coordinate with departments, update guest profiles in the PMS, prepare personalized arrivals letters, and conduct courtesy calls for long-stay guests and celebrations, while maintaining grooming standards and professionalism.