Guest Experience Agent

The Ritz-Carlton Hotel Company, L.L.C.; Barcelona; Presencial; EUR 21.000 - 27.000; Jornada completa

Descripción de la vacante

The Ritz-Carlton in Barcelona seeks a Non-Management Front Desk Associate to deliver exceptional guest service through check-in/out procedures, payment processing, and information guidance. You will coordinate with housekeeping and bell staff to ensure room readiness and guest satisfaction.

Responsibilities include handling various payment types, balancing cash, and preparing daily reports while maintaining the brand's Gold Standards and service excellence.

Formación

• Front desk responsibilities include guest check-ins and check-outs.
• Handle payments (room charges, cash, checks, debit/credit).
• Balance cash drawer and complete cashier reports.
• Communicate local information and assist guests as needed.

Responsabilidades

• Process all guest check-ins by confirming reservations, assigning rooms, and issuing keys.
• Process all payment types and balance cash/transactions.
• Process check-outs and resolve any charges; balance and drop receipts.

Conocimientos

Customer service

Cash handling

Reservation processing

Communication

Educación

High school diploma or GED

Descripción del empleo

The Ritz-Carlton in Barcelona seeks a Non-Management Front Desk Associate to deliver exceptional guest service through check-in/out procedures, payment processing, and information guidance. You will coordinate with housekeeping and bell staff to ensure room readiness and guest satisfaction.

Responsibilities include handling various payment types, balancing cash, and preparing daily reports while maintaining the brand's Gold Standards and service excellence.