Guest Experience Advisor – Mallorca (EN/DE)

TUI; l'Alquerieta dels Capellans; On-site; EUR 19,082 - 22,856; Full time

Benefits offered by this job

22 days of holiday plus two extra days

Company iPad and uniform

Access to TUI Learning Hub

Job summary

A leading tourism company located in Mallorca is seeking a Service Support Representative to deliver exceptional guest experiences. The ideal candidate will engage with guests to provide personalized recommendations and manage challenging situations with professionalism. Proficiency in English and German is essential for this role. TUI offers competitive salary starting at 1879€ gross/month, comprehensive training, and numerous perks including discounts and health insurance options.

Qualifications

• Fluent in English and German, both written and spoken.
• Quick learner with technology and tools.
• Driving license.

Responsibilities

• Create special moments for guests and build strong connections.
• Engage with guests to identify their needs and provide recommendations.
• Manage challenging scenarios and ensure appropriate guest care.
• Collaborate with teams and partners internationally.
• Monitor service updates and celebrate successes.

Skills

Proactive problem-solving

Multitasking

Effective communication

Customer service

Job description

A leading tourism company located in Mallorca is seeking a Service Support Representative to deliver exceptional guest experiences. The ideal candidate will engage with guests to provide personalized recommendations and manage challenging situations with professionalism. Proficiency in English and German is essential for this role. TUI offers competitive salary starting at 1879€ gross/month, comprehensive training, and numerous perks including discounts and health insurance options.