TUI Service Support Rep | German Speaking | Local Residents

TUI; l'Alquerieta dels Capellans; Presencial; EUR 19.082 - 22.856; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

22 days of holiday plus two extra days

Company iPad and uniform

Access to TUI Learning Hub

Descripción de la vacante

A leading tourism company located in Mallorca is seeking a Service Support Representative to deliver exceptional guest experiences. The ideal candidate will engage with guests to provide personalized recommendations and manage challenging situations with professionalism. Proficiency in English and German is essential for this role. TUI offers competitive salary starting at 1879€ gross/month, comprehensive training, and numerous perks including discounts and health insurance options.

Formación

• Fluent in English and German, both written and spoken.
• Quick learner with technology and tools.
• Driving license.

Responsabilidades

• Create special moments for guests and build strong connections.
• Engage with guests to identify their needs and provide recommendations.
• Manage challenging scenarios and ensure appropriate guest care.
• Collaborate with teams and partners internationally.
• Monitor service updates and celebrate successes.

Conocimientos

Proactive problem-solving

Multitasking

Effective communication

Customer service

Descripción del empleo

Calling all tourism pros based in Mallorca!

We are seeking digital experienced and helpful individuals like you to join our diverse team of Service Support Reps.

If you have the right to work in Spain, live in the North or East of Mallorca, and speak English and German, then keep on reading!

About Our Offer

• A job at TUI offers more than your basic salary which already starts at 1879€ gross/month, and your earned commission on top.
• A company iPad & uniform are of course standard.
• Work week of 39 hours with minimum 2 days off.
• 22 days of Holiday (on a full year) + we give you two extra days (on your Birthday and one Happy day).
• Discounts and multiple offers with TUI Club De Benefits.
• Option to obtain a discounted private health insurance.
• We pay you for all training days completed plus free access to our TUI Learning Hub, TUI Skills Academy & language lessons.
• Get involved with charity and sustainability initiatives like the TUI Care Foundation and complimentary access to our dedicated WeCare Team & 24/7 Wellbeing Hub.
• We offer permanent or seasonal contracts, but either way you can level up your career with growth opportunities tailored to your unique skills and expertise.

About The Job

• Create special moments for our guests. Make them feel welcome and happy, building a strong connection with each one.
• Engage with guests from around the world to identify their needs and offer tailored recommendations. Provide local expertise to help match our products with guests’ preferences, ensuring they have an exceptional and personalized experience.
• Stay flexible: Effectively manage changes and challenging scenarios, providing crucial support for high-profile cases and hospitalizations. Ensure guests receive appropriate care and help, including face-to-face interactions when needed.
• Collaborate with colleagues, teams, suppliers, and partners from all over the world. Respect and embrace our diverse TUI culture.
• Monitor progress with service updates, as well as guest feedback and celebrate successes in meeting targets, solving problems, and providing great service.

About You

• Dedicated to making our guests happy, going above and beyond to create unforgettable experiences.
• A quick learner, ready to master the technology and tools needed for the role. Embrace feedback and excel in managing online guest queries with efficiency and professionalism.
• Excel in fast-paced and dynamic environments, using multitasking and organizational skills to handle a variety of guest interactions and responsibilities seamlessly.
• Proactively identify and resolve issues creatively before they escalte. Handle high-profile cases with a calm and empathetic approach, turning challenging situations into positive outcomes through thoughtful solutions.
• Communicate clearly and effectively, both face-to-face and online. Able to adjust style to fit the situation, keep interactions positive, and confident to present in front of an audience.
• Hold a driving license and fully conversational in English and German.

From a workplace to a place to belong, we embrace diversity, equity and inclusion, encouraging everyone to come as you are, because together our potential is limitless. We are committed to supporting candidates with disabilities and impairments so if you require any support, please do let us know.