Mallorca Airport Seasonal Host: Guest Experience

TUI Group; Palma; On-site; EUR 20,000 - 24,000; Full time

Benefits offered by this job

iPad provided

Uniform provided

Discounts via Benefits Club

Discounted private health insurance

Airport parking on shift days

Job summary

TUI Group is seeking Airport Reps based in Palma (Mallorca) to warmly welcome customers and guide them through their airport experience. You’ll handle changes, assist with transfers, and support smooth operations in a busy environment.

The role is seasonal (March/April 2027 to end of October 2027) with a fijo discontinuo contract, offering opportunities for growth while representing TUI’s values and enjoying benefits like iPad, uniform, and employee discounts.

Qualifications

• Friendly, empathetic approach to customers and colleagues.
• Ability to deliver excellent customer service in a busy airport environment.
• Willingness to learn and adapt to new tools and processes.
• Comfort with fast-paced, diverse team dynamics and rotating shifts.
• Proficiency in English plus one of Danish, Dutch, German or Polish.

Responsibilities

• Greet and assist customers at the airport, creating positive moments from arrival.
• Handle changes and questions to guide customers through their journey.
• Co-ordinate arrivals, departures and transfers, and deliver bus speeches when needed.
• Monitor feedback and support improvements to the customer experience.
• Represent TUI values with professionalism to ensure an exceptional visit.

Skills

Friendly demeanor

Customer service

Fast learner

Team player

English fluency

Multicultural awareness

Job description

TUI Group is seeking Airport Reps based in Palma (Mallorca) to warmly welcome customers and guide them through their airport experience. You’ll handle changes, assist with transfers, and support smooth operations in a busy environment.

The role is seasonal (March/April 2027 to end of October 2027) with a fijo discontinuo contract, offering opportunities for growth while representing TUI’s values and enjoying benefits like iPad, uniform, and employee discounts.