Groups & MICE Director

MTS Globe Group; Palma; Presencial; EUR 90.000 - 130.000; Jornada completa

Descripción de la vacante

MTS Globe Group in Mallorca seeks a highly entrepreneurial leader to drive the Groups and MICE business across international destinations. You will design scalable structures, spearhead commercial growth, and own the technology platform roadmap with IT, while aligning with global partners to deliver profitable expansion.

Reporting to the CEO, you’ll manage P&L, engage with country GMs, travel internationally, and establish new sales channels to expand our client network and market presence.

Formación

• Proven experience in Groups, and/or MICE Business Development, Sales, Key Account Management, or Commercial Management within Tourism and/or Destination Management.
• Experience in managing international stakeholders and multicultural environments.
• Strong strategic thinking with hands-on, results-oriented approach.
• Excellent communication, negotiation, presentation, and relationship-building skills.
• Strong analytical capabilities to interpret market trends and performance.
• Experience in process optimization, digital transformation, or technology implementations is desirable.
• Entrepreneurial mindset with proactive attitude and willingness to drive change.
• Willingness to travel internationally on a regular basis.
• Fluent written and spoken English; additional languages are a strong advantage.
• Degree in Tourism or related field preferred.

Responsabilidades

• Define organizational structure and resource requirements for Groups business.
• Manage Groups business P&L, including budgeting, forecasting, revenue growth, margin optimization, and profitability targets.
• Collaborate with Country GMs, Operations, Contracting, Finance, Product, and Technology teams to implement strategic initiatives.
• Expand Groups business into new destinations and countries where not yet established.
• Own Groups technology platform priorities, roadmap, and digital transformation with IT.
• Design, implement, and standardize scalable operational processes across destinations.
• Identify opportunities and develop mid- and long-term commercial plans for growth.
• Build strong relationships with clients and partners to understand needs and deliver tailored solutions.
• Establish new sales channels and expand the customer network within Groups & MICE.
• Drive innovation and share best practices to improve products, services, and customer experience.
• Represent the company at national and international trade fairs, workshops, and events.
• Ensure alignment between destination teams, SSC, IT and commercial stakeholders.

Conocimientos

Groups/MICE business development

Sales

Key account management

Commercial management

International stakeholder management

Strategic thinking

Communication skills

Negotiation

Presentation skills

Relationship building

Educación

Degree in Tourism

Business Administration

Hospitality Management

Herramientas

CRM software

Data analytics tools

Descripción del empleo

Who are we?

MTS Globe is one of Europe’s leading destination management companies, operating in 66 destinations across 23 countries and serving over 11.5 million travellers each year.

MTS Globe

MTS Globe is one of Europe’s leading destination management companies, operating in 66 destinations across 23 countries and serving over 11.5 million travellers each year.

What do we do?

We connect travel brands, tour operators, and hotels, delivering high-quality destination services through local expertise, strong partnerships, and advanced technology. We provide a full range of destination services - from hotel accommodation and transfers to excursions, guided tours and cruise handling

What do we offer?

At MTS Globe, you’ll be part of an international environment where people collaborate across cultures and borders. We offer a dynamic workplace where talent can grow, learn, and build a global career.

Why join us?

Join an international and multicultural team where you can grow your career, develop globally, and be part of a company that is constantly evolving in a dynamic industry.

JOIN US AND DISCOVER YOUR FUTURE WITH MTS GLOBE GROUP!

MTS Globe is an equal opportunities employer.

Job Description

We are looking for a highly entrepreneurial leader with a proven track record of building scalable international businesses in tourism, destination management, groups or MICE. The successful candidate combines strategic vision with operational excellence and thrives in a fast-paced, international environment to join our dynamic team in Switzerland or Mallorca.

In this strategic role, you will be responsible for driving the development and expansion of our Groups business across our international destinations. You will lead initiatives to create a scalable operating model, enhance and further develop our Groups technology platform together with our IT company, implement standardized processes across destinations, and unlock new growth opportunities through commercial acquisition and account management activities.

Reporting to the CEO, you will work closely with our global Partner Network to strengthen our market position and deliver sustainable and profitable growth.

Main Responsibilities:

• Define organizational structure and resource requirements for Groups business.
• Manage the Groups business P&L, including budgeting, forecasting, revenue growth, margin optimization, and achievement of profitability targets.
• Work closely with Country GMs, Operations, Contracting, Finance, Product, and Technology teams to ensure successful implementation of strategic initiatives.
• Drive the expansion of the Groups business into destinations and countries where Group operations are not yet established.
• Act as business owner of the Groups’ technology platform, defining priorities, product roadmap, and digital transformation initiatives together with the IT organization.
• Design, implement, and standardize scalable operational processes across existing and new destinations.
• Identify commercial opportunities, emerging trends, and potential new markets. Develop and execute mid- and long-term commercial plans to achieve revenue, profitability, and growth objectives.
• Build strong relationships with clients and partners to understand their needs and deliver tailored solutions.
• Establish new sales channels and expand the company's customer network within the Groups & MICE segment.
• Drive innovation and share best practices to continuously improve products, services, and customer experience.
• Represent the company at national and international trade fairs, workshops, networking events, and industry conferences.
• Ensure alignment between destination teams, SSC, IT and commercial stakeholders

Requirements

• Proven experience in Groups, and/or MICE Business Development, Sales, Key Account Management, or Commercial Management within Tourism and/or Destination Management.
• Experience in managing international stakeholders and working within multinational and multicultural environments.
• Strong strategic thinking skills combined with a hands-on and results-oriented approach.
• Excellent communication, negotiation, presentation, and relationship-building skills.
• Strong analytical capabilities with the ability to interpret market trends, business performance, and commercial opportunities.
• Experience in process optimization, digital transformation, and/or implementation of technology solutions is highly desirable.
• Entrepreneurial mindset with a proactive "can-do" attitude and a passion for driving change and innovation.
• Flexibility and willingness to travel internationally on a regular basis.
• Fluent written and spoken English; additional languages are a strong advantage.
• Degree in Tourism, Business Administration, Hospitality Management, or a related field is preferred.