Senior Google Workspace Administrator - Global IT Support

Capgemini; Getafe; Presencial; EUR 40.000 - 66.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Wellbeing HUB

Flexible Compensation Plan

Continuous Learning

Volunteer & Social Impact Programs

Buddy Program

Life & Accident Insurance

Descripción de la vacante

Capgemini is seeking a Senior Google Workspace Administrator to join an international team supporting a leading aerospace and defense environment. You will administer and support Google Workspace, manage Level 2 incidents, and assist end users across Gmail, Meet, Drive, Docs, Sheets, and Slides.

The role emphasizes hands-on GWS administration, strong incident management, and collaboration with technical teams in a global setting, with opportunities for training and certifications.

Formación

• Experience administering Google Workspace environments.
• Strong hands-on L2 support for Google Workspace services.
• Experience managing incidents, requests and user support activities.
• Knowledge of ITSM processes and Remedy ticketing tools.
• Ability to communicate effectively in English in an international environment.

Responsabilidades

• Administer and support the Google Workspace environment.
• Manage and troubleshoot Level 2 incidents and service requests.
• Support end users across Google Workspace applications (Gmail, Meet, Drive, Chat, Docs, Sheets, Slides).
• Manage incidents and requests through Remedy ITSM.
• Investigate and resolve technical issues while ensuring service continuity.
• Collaborate with technical teams to identify knowledge gaps and support improvement.
• Participate in knowledge transfer activities.

Conocimientos

Google Workspace administration

L2 incident support

End-user support

ITSM processes

English communication

Herramientas

Remedy ITSM

GWS applications (Gmail, Meet, Drive, Chat, Docs, Sheets, Slides)

Descripción del empleo

Capgemini is seeking a Senior Google Workspace Administrator to join an international team supporting a leading aerospace and defense environment. You will administer and support Google Workspace, manage Level 2 incidents, and assist end users across Gmail, Meet, Drive, Docs, Sheets, and Slides.

The role emphasizes hands-on GWS administration, strong incident management, and collaboration with technical teams in a global setting, with opportunities for training and certifications.