Senior Google Workspace Administrator – L2 Support

Capgemini; Comunidad de Madrid; Presencial; EUR 52.000 - 76.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Wellbeing HUB

Flexible compensation plan

Learning platforms access

Volunteer & Social Impact Programs

Buddy Program

Life & Accident Insurance

Descripción de la vacante

Capgemini is seeking a Senior Google Workspace Administrator to join an international team supporting a leading aerospace and defense environment. You will administer and support Google Workspace, handle Level 2 incidents, and assist end users across Gmail, Meet, Drive, Chat, Docs, Sheets and Slides.

You will work with ITSM tools like Remedy, investigate issues, ensure continuity, and collaborate with cross‑functional teams to drive improvements.

Formación

• Advanced experience administering Google Workspace.
• Strong hands-on experience providing L2 support for Google Workspace services.
• Experience managing incidents, requests and user support activities.
• Knowledge of ITSM processes and ticketing tools such as Remedy.
• Good understanding of Google Workspace security and administration concepts.
• Ability to work in an international environment and communicate effectively in English.

Responsabilidades

• Administer and support the Google Workspace environment.
• Manage and troubleshoot complex Level 2 incidents and service requests.
• Support end users across Google Workspace applications including Gmail, Meet, Drive, Chat, Docs, Sheets and Slides.
• Manage incidents and requests through ITSM tools (Remedy).
• Investigate and resolve technical issues while ensuring service continuity.
• Work closely with technical teams to identify knowledge gaps and support continuous improvement.
• Participate in knowledge transfer activities when required.

Conocimientos

Google Workspace administration

L2 support

Incident management

ITSM processes

Remedy

English communication

Herramientas

Remedy ITSM

Descripción del empleo

Capgemini is seeking a Senior Google Workspace Administrator to join an international team supporting a leading aerospace and defense environment. You will administer and support Google Workspace, handle Level 2 incidents, and assist end users across Gmail, Meet, Drive, Chat, Docs, Sheets and Slides.

You will work with ITSM tools like Remedy, investigate issues, ensure continuity, and collaborate with cross‑functional teams to drive improvements.