Customer Success Team Lead - Post-Sale (Madrid)

Aleph; Madrid; On-site; EUR 43,000 - 53,000; Full time

Job summary

Aleph Madrid is seeking a Customer Service & Customer Success Team Lead to own the post-sale journey for AlephPay, the global card issuing and embedded finance solution. You will manage the customer experience from go-live to ongoing growth.

Reporting to the Senior Product Manager & Product Sales Lead, you’ll identify churn risk early and convert steady usage into expansion while coordinating with cross-functional teams across payments, FX, and working capital.

Qualifications

Responsibilities

• Own the entire post-sale journey for AlephPay, a global card issuing and embedded finance solution.
• Spot churn risk before it becomes a lost account and drive expansion through usage.

Job description

Aleph Madrid is seeking a Customer Service & Customer Success Team Lead to own the post-sale journey for AlephPay, the global card issuing and embedded finance solution. You will manage the customer experience from go-live to ongoing growth.

Reporting to the Senior Product Manager & Product Sales Lead, you’ll identify churn risk early and convert steady usage into expansion while coordinating with cross-functional teams across payments, FX, and working capital.