Global Training Specialist

hitachi; Madrid; Presencial; EUR 60.000 - 80.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Health Insurance

Hybrid work model

Pension Fund

Well-being platform

Flexible working hours

Descripción de la vacante

Hitachi Energy Spain, S.A.U. is seeking a Global Customer Experience Training Specialist to join the Transformers Business Unit and shape the future of energy through world-class learning and development.

The role focuses on developing a global training strategy, designing impactful programs, and collaborating with stakeholders to deliver high-quality experiences while advancing learning in a dynamic, international environment.

Formación

• Bachelor's or master's degree in a related field.
• At least five years of experience in customer experience, marketing and sales, training, or L&D.
• Fluency in written and spoken English; other languages are a plus.
• Hands-on experience in developing engaging training content and materials.
• Knowledge of Cornerstone LMS and digital learning tools.

Responsabilidades

• Support the development and execution of a global training strategy.
• Design and enhance training programs that deliver high-quality learning experiences.
• Collaborate with stakeholders and SMEs to ensure relevance and impact.
• Define and track KPIs to evaluate training effectiveness and business impact.
• Implement and optimize processes to enable scalable training delivery worldwide.

Conocimientos

Customer experience

Marketing & sales

Training & development

Stakeholder collaboration

English proficiency

Educación

Bachelor's or master's degree in a related field

Herramientas

Cornerstone LMS

Descripción del empleo

Location

Madrid, Spain

Job ID

R0138027

Date Posted

2026-09-24

Company Name

HITACHI ENERGY SPAIN, S.A.U.

Profession (Job Category)

Human Resources

Job Schedule

Full time

Remote

No

The Opportunity

Hitachi Energy is seeking a Global Customer Experience Training Specialist to join the Transformers Business Unit and help shape the future of energy through world‑class learning and development.

In this role, you will

• Support the development and execution of a global training strategy.
• Design and enhance impactful learning programs.
• Collaborate with stakeholders and subject matter experts to deliver high-quality learning experiences.
• Contribute to strategic initiatives and work with innovative technologies.
• Expand your expertise in a dynamic, collaborative, and global environment.

How You'll Make an Impact

• Support the development and execution of a global Customer Experience training strategy that contributes to business success.
• Gather insights and analyse data to identify skill gaps and prioritise high‑impact learning initiatives.
• Design and enhance training programmes that incorporate industry trends and innovative technologies.
• Help define and track key performance indicators to evaluate training effectiveness and business impact.
• Implement and optimise processes and tools to enable consistent and scalable training delivery worldwide.
• Build strong relationships with stakeholders to understand their needs and ensure alignment with organisational goals.
• Collaborate with subject matter experts to develop accurate, relevant, and engaging training content.
• Support communication strategies that increase awareness of and engagement with training initiatives.

Your Profile

• Bachelor's or master's degree in Engineering, Business Administration, Marketing, Communications, Education, or a related field.
• At least five years of experience in customer experience, marketing and sales, training, or learning and development.
• Strong communication and interpersonal skills, with the ability to collaborate effectively with stakeholders and subject matter experts.
• Hands‑on experience in developing engaging training content and learning materials.
• Ability to assess training needs, gather and analyse feedback, and support the continuous improvement of learning programmes.
• Knowledge of learning management systems, particularly Cornerstone, as well as digital learning tools.
• Fluency in written and spoken English; additional languages are considered an advantage.
• A proactive, collaborative, and adaptable mindset, with the ability to work effectively in a global environment.

More about us

We believe great work thrives in an environment where people feel genuinely supported and fairly rewarded. Our benefits are designed to create real value for every individual - fueling engagement, performance, and growth. By prioritising well‑being, we build a work place where personal and organisational success grow together.

The minimum salary for this position in Italy is starting from: 38.000 €.

The final offer will be based on candidate location, skills and qualifications, experience, and aligned with internal pay structures.

Our benefits offering for this role generally include

• Incentive Plan
• Lunch ticket or canteen
• Health Insurance
• Pension Fund
• Welfare
• Flexible working hours
• Hybrid work model
• Well‑being platform
• Family Care Benefits
• Parking
• Parking and Partnerships (gyms, sports centres, stores)

Accessibility and reasonable accommodation

Qualified individuals with a disability may request a reasonable accommodation if you are unable or limited in your ability to use or access the Hitachi Energy career site as a result of your disability. You may request reasonable accommodations by completing a general inquiry form on our website. Please include your contact information and specific details about your required accommodation to support you during the job application process.

This is solely for job seekers with disabilities requiring accessibility assistance or an accommodation in the job application process. Messages left for other purposes will not receive a response.

Use of Al and automated tools in recruitment

As part of our recruitment process, Hitachi Energy uses digital and automated tools, including Al‑supported solutions, to assist with activities such as application screening, job matching, and interview scheduling. These tools are designed to support our recruiters and do not replace human decision‑making. Candidate data is processed in accordance with applicable data protection and employment laws as well as Hitachi's Global Data Privacy Notice.

Background Screening and Security Checks

As part of the hiring process, Hitachi Energy conducts pre‑employment background checks that may include verification of employment history, education, criminal records, and other relevant information, in accordance with applicable laws. For certain roles-particularly those involving access to sensitive information, fin