Global Customer Experience Training Lead

hitachi; Madrid; Presencial; EUR 60.000 - 80.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Health Insurance

Hybrid work model

Pension Fund

Well-being platform

Flexible working hours

Descripción de la vacante

Hitachi Energy Spain, S.A.U. is seeking a Global Customer Experience Training Specialist to join the Transformers Business Unit and shape the future of energy through world-class learning and development.

The role focuses on developing a global training strategy, designing impactful programs, and collaborating with stakeholders to deliver high-quality experiences while advancing learning in a dynamic, international environment.

Formación

• Bachelor's or master's degree in a related field.
• At least five years of experience in customer experience, marketing and sales, training, or L&D.
• Fluency in written and spoken English; other languages are a plus.
• Hands-on experience in developing engaging training content and materials.
• Knowledge of Cornerstone LMS and digital learning tools.

Responsabilidades

• Support the development and execution of a global training strategy.
• Design and enhance training programs that deliver high-quality learning experiences.
• Collaborate with stakeholders and SMEs to ensure relevance and impact.
• Define and track KPIs to evaluate training effectiveness and business impact.
• Implement and optimize processes to enable scalable training delivery worldwide.

Conocimientos

Customer experience

Marketing & sales

Training & development

Stakeholder collaboration

English proficiency

Educación

Bachelor's or master's degree in a related field

Herramientas

Cornerstone LMS

Descripción del empleo

Hitachi Energy Spain, S.A.U. is seeking a Global Customer Experience Training Specialist to join the Transformers Business Unit and shape the future of energy through world-class learning and development.

The role focuses on developing a global training strategy, designing impactful programs, and collaborating with stakeholders to deliver high-quality experiences while advancing learning in a dynamic, international environment.