Global Strategy & AI-Driven Customer Success Analyst

Docplanner Group; Barcelona; Remote; EUR 65.000 - 90.000; Vollzeit

Zusammenfassung

Docplanner Group is scaling its global Customer Success function with a focus on AI-first operations and data-driven insights. The role blends strategy, analytics and technical project management to drive retention and growth across markets.

You will lead data modelling, build dashboards, and coordinate cross-market initiatives, acting as TPM for key initiatives with local teams and stakeholders.

Qualifikationen

• 3–5 years in strategy, operations, analytics, or related roles.
• Quantitative background in data science, statistics, math or CS.
• Experience with large data sets and dashboards.

Aufgaben

• Lead data analytics and modelling focused on retention and growth.
• Design and run AI-first CS use cases and measure impact.
• Coordinate cross-market projects and align stakeholders.
• Support execution of strategic initiatives with local teams.

Kenntnisse

Strategy & Ops

Analytics

Project management

Data modelling

Machine learning basics

Ausbildung

Data Science / Statistics / Math / CS or related

Tools

Superset

Tableau

SQL

DBT

Jobbeschreibung

Docplanner Group is scaling its global Customer Success function with a focus on AI-first operations and data-driven insights. The role blends strategy, analytics and technical project management to drive retention and growth across markets.

You will lead data modelling, build dashboards, and coordinate cross-market initiatives, acting as TPM for key initiatives with local teams and stakeholders.