Global Shipping Customer Care Specialist

CMA CGM; Bellprat; Vor Ort; EUR 28.000 - 38.000; Vollzeit

Zusammenfassung

CMA CGM in Barcelona is seeking a Customer Service Professional to join our Customer Care team. You will maximize group performance by delivering quality bookings and monitoring inquiries, updating profiles, and informing customers of any issues in line with guidelines.

The role requires strong English, shipping IT knowledge, and excellent communication. You will coordinate with POL, customs, and GBS teams, handle B/Ls, rollovers, and disruptions, and provide proactive service to clients while

Qualifikationen

• Experience in customer service in maritime or logistics preferred.
• Strong written and verbal communication.
• Ability to handle multiple cases simultaneously.
• Knowledge of B/L or customs is a plus.

Aufgaben

• Handle customer enquiries and bookings efficiently.
• Coordinate with POL agents and the customs team.
• Inform customers about delays and changes based on initial conditions.
• Maintain accurate customer profiles and monitor invoices.
• Provide operational support to internal teams.
• Prepare customer notifications on rollovers and disruptions.

Kenntnisse

Customer service

Stakeholder management

Communication skills

English proficiency

Shipping IT apps

Tools

Shipping IT systems

Jobbeschreibung

CMA CGM in Barcelona is seeking a Customer Service Professional to join our Customer Care team. You will maximize group performance by delivering quality bookings and monitoring inquiries, updating profiles, and informing customers of any issues in line with guidelines.

The role requires strong English, shipping IT knowledge, and excellent communication. You will coordinate with POL, customs, and GBS teams, handle B/Ls, rollovers, and disruptions, and provide proactive service to clients while