Service Delivery Administrator

CMA CGM; Bellprat; On-site; EUR 28,000 - 38,000; Full time

Job summary

CMA CGM in Barcelona is seeking a Customer Service Professional to join our Customer Care team. You will maximize group performance by delivering quality bookings and monitoring inquiries, updating profiles, and informing customers of any issues in line with guidelines.

The role requires strong English, shipping IT knowledge, and excellent communication. You will coordinate with POL, customs, and GBS teams, handle B/Ls, rollovers, and disruptions, and provide proactive service to clients while

Qualifications

• Experience in customer service in maritime or logistics preferred.
• Strong written and verbal communication.
• Ability to handle multiple cases simultaneously.
• Knowledge of B/L or customs is a plus.

Responsibilities

• Handle customer enquiries and bookings efficiently.
• Coordinate with POL agents and the customs team.
• Inform customers about delays and changes based on initial conditions.
• Maintain accurate customer profiles and monitor invoices.
• Provide operational support to internal teams.
• Prepare customer notifications on rollovers and disruptions.

Skills

Customer service

Stakeholder management

Communication skills

English proficiency

Shipping IT apps

Tools

Shipping IT systems

Job description

CMA CGM

Permanent contract

Full Time

Led by Rodolphe Saadé, the CMA CGM Group, a global leader in shipping and logistics, serves more than 420 ports around the world on five continents. With its subsidiary CEVA Logistics, a world leader in logistics, and its air freight division CMA CGM AIR CARGO, the CMA CGM Group is continually innovating to offer its customers a complete and increasingly efficient range of new shipping, land, air and logistics solutions.

Committed to the energy transition in shipping, and a pioneer in the use of alternative fuels, the CMA CGM Group has set a target to become Net Zero Carbon by 2050.
Through the CMA CGM Foundation, the Group acts in humanitarian crises that require an emergency response by mobilizing the Group’s shipping and logistics expertise to bring humanitarian supplies around the world.

Present in 160 countries through its network of more than 400 offices and 750 warehouses, the Group employs more than 155,000 people worldwide, including 4,000 in Marseilles where its head office is located.

About the role:

At CMA CGM, we are looking for a Customer Service Professional to join our Customer Care team in Barcelona.

In this role, you will be responsible for maximizing the performance of the Group by optimizing the service delivered to customers through quality bookings and complete monitoring. Serving the customer in all its queries and requirements; Informing the customer on any shortcomings based on initial conditions (cost, delay…). Updating customer profiles, monitoring invoices when cancelled bookings, checking if changes are possible and modifying all bookings as per customer request in line with corporate guidelines.

Key Responsibilities:

• Manage Bill of Lading (B/L) amendment requests in coordination with POL agents and the Agency Customs team.
• Receive, validate and register Telex Release instructions received from POL China.
• Approve and coordinate container positioning requests within terminals.
• Coordinate customs inspections with customs authorities, ILS, and the Agency Customs department to ensure timely completion.
• Prepare and send customer notifications related to rollovers, cut-and-run situations, call omissions, and other operational disruptions.
• Issue OOG notifications and provide relevant operational information to customers.
• Review and process B/L status drop requests received from other CMA CGM agencies.
• Support other CMA CGM agents with COD requests.
• Receive, register, and maintain records of original Bills of Lading delivered to the office.
• Monitor Idle Full containers, proactively notify customers, and coordinate follow-up actions with Head Office for units exceeding 60 days.
• Provide operational support to GBS teams by assisting with procedure changes, process clarifications, training needs, and information requests.
• Handle special customer requests, customs notifications, regulatory requirements, and other service-related matters involving customers or Spanish authorities.

Key Competencies and Qualifications:

• Knowledge of import documentation, Bills of Lading (B/L), cargo release, and shipping procedures.
• Understanding of customs regulations, port requirements, and compliance standards.
• Customer service and stakeholder management skills.
• Container administration and operational process knowledge.
• Proficiency in English and shipping-related IT applications.
• Strong communication skills, both written and verbal.
• Attention to detail and accuracy in document processing.
• Problem-solving and decision-making abilities.
• Ability to prioritize tasks and manage multiple cases simultaneously.
• Teamwork and cross-functional collaboration.

What we offer:

• 37,75h/weekly working hours:
• Monday to Thursday: 08:30 – 17:30
• Friday (Week 1): 09:00 – 17:00
• Friday (Week 2): 09:00 – 13:30
• Temporary contract: 6 months

Come along CMA CGM's adventure!

Information at a Glance

Rise in motion with CMA CGM Group: where ambition meets opportunity.

Join a global team of nearly 200 nationalities, shaping the future of global trade, moving essential goods, forging newpaths, and pushing boundaries to serve an ever-changing world.

The pace is fast, the challenges are real, but the rewards are greater: growth, purpose, and thechance to make a meaningful impact. Thisis more than a job. It’s a journey on which you rise.

See how you can rise