Global Services Customer Facing Excellence Process Manager

Boehringer Ingelheim; Sant Cugat del Vallès; On-site; EUR 60,000 - 85,000; Full time

Benefits offered by this job

Flexible working conditions

Life and accident insurance

Health insurance

Investment in learning and development

Gym membership discounts

Job summary

Boehringer Ingelheim is seeking a Global Services Customer Facing Excellence Process Manager to support CFE analytics across markets from its Spain hub. You will ensure operational excellence, maintain process integrity, and deliver standardized services to patients and HCPs.

The role involves coordinating with multiple countries, driving best practices, and identifying opportunities to improve processes, with English required and beneficial additional languages.

Qualifications

• Bachelor's degree in Life Sciences, Business Administration, Engineering or a related field.
• Master's degree preferred.
• 3-5 years of experience in CFT Excellence management and Bonus & Incentives or related sales operations roles.
• Knowledge of sales processes, and CFT Excellence optimization strategies.
• Excellent organizational and coordination skills to effectively manage multiple tasks, stakeholders and priorities.
• Exceptional communication and interpersonal skills, with the ability to build relationships at all levels of the organization.
• Analytical mindset, with the ability to lead workstreams and to add value across the organization.
• Excellence in execution, demonstrating solid capacity to apply established methodologies in day-to-day activities.
• Focus on innovation to effectively identify opportunities to re-shape processes and operations in the countries with which she/he collaborates.
• Full professional competency in English is required; additional languages are a plus.
• Salesforce based tools and data visualization software knowledge (PowerBI, Tableau, …) is a plus.

Responsibilities

• Act as key support from the CFE-Hub for the different countries
• Ensure proper communication and coordination between the CFE-Hub and the countries
• Lead best practices ensuring the highest efficiency and most standard ways of working as possible
• Focus on innovation to effectively identify potential growth and improvement opportunities within processes and teams.
• Define and implement solutions to address identified opportunities
• Ensure the proper implementation of new solutions and track their evolution and impact in the organization as well as the adaptation over time
• Be aware and consider assigned country's landscape, processes, regulations and idiosyncrasies to provide tailored support to the different countries
• Effectively manage multiple tasks and priorities, demonstrating excellent organizational and coordination skills
• Manage the continuous improvement of the mature capability through regular enhancements.
• These improvements can be driven from customer needs, regulations or GCO requirements

Job description

As a Global Services Customer Facing Excellence Process Manager, you will provide services to the different countries for all the CFE (Customer Facing Excellence) related activities. This role ensures operational excellence and process integrity across CFE analytics activities as it will be responsible for delivering CFE services for the different markets following a globally consistent process. You will be a key player for the support of the different teams in the day-to-day activities.

This role is part of Human Pharma Services (HPS), which is our in-house organization providing services to efficiently and effectively communicate to patients and HCPs. Through our centralized global service model, we support our internal customers in engaging with their stakeholders and delivering high quality results via standardized and scalable services. As part of HP Services, the CFT (Customer Facing Teams) Hub will focus on services related to Customer Facing Excellence.

Tasks And Responsibilities

• Act as key support from the CFE-Hub for the different countries
• Ensure proper communication and coordination between the CFE-Hub and the countries
• Lead best practices ensuring the highest efficiency and most standard ways of working as possible
• Focus on innovation to effectively identify potential growth and improvement opportunities within processes and teams.
• Define and implement solutions to address identified opportunities
• Ensure the proper implementation of new solutions and track their evolution and impact in the organization as well as the adaptation over time
• Be aware and consider assigned country's landscape, processes, regulations and idiosyncrasies to provide tailored support to the different countries
• Effectively manage multiple tasks and priorities, demonstrating excellent organizational and coordination skills
• Manage the continuous improvement of the mature capability through regular enhancements.
• These improvements can be driven from customer needs, regulations or GCO requirements

Requirements

• Bachelor's degree in Life Sciences, Business Administration, Engineering or a related field.
• Master's degree preferred
• 3-5 years of experience in CFT Excellence management and Bonus & Incentives or related sales operations roles.
• Knowledge of sales processes, and CFT Excellence optimization strategies
• Excellent organizational and coordination skills to effectively manage multiple tasks, stakeholders and priorities
• Exceptional communication and interpersonal skills, with the ability to build relationships at all levels of the organization
• Analytical mindset, with the ability to lead workstreams and to add value across the organization.
• Excellence in execution, demonstrating solid capacity to apply stablished methodologies in the day-to day activities
• Focus on innovation to effectively identify opportunities to re-shape processes and operations in the countries with which she/he collaborates
• Full professional competency in English is required; additional languages are a plus
• Salesforce based tools and data visualization software knowledge (PowerBI, Tableau, …) is a plus

#IamBoehringerIngelheim because…

We are continuously working to design the best experience for you. Here are some examples of how we will take care of you:

• Flexible working conditions
• Life and accident insurance
• Health insurance at a competitive price
• Investment in your learning and development
• Gym membership discounts

Our Company

Why Boehringer Ingelheim? With us, you can develop your own path in a company with a culture that knows our differences are our strengths - and break new ground in the drive to make millions of lives better. Here, your development is our priority. Supporting you to build a career as part of a workplace that is independent, authentic and bold, while tackling challenging work in a respectful and friendly environment where everyone is valued and welcomed. Alongside, you have access to programs and groups that ensure your health and wellbeing are looked after - as we make major investments to drive global accessibility to healthcare. By being part of a team that is constantly innovating, you'll be helping to transform lives for generations.

Want to learn more? Visit https://www.boehringer-ingelheim.com