Global Services: Flexible Customer Facing Excellence Lead

Boehringer Ingelheim; Sant Cugat del Vallès; On-site; EUR 60,000 - 85,000; Full time

Benefits offered by this job

Flexible working conditions

Life and accident insurance

Health insurance

Investment in learning and development

Gym membership discounts

Job summary

Boehringer Ingelheim is seeking a Global Services Customer Facing Excellence Process Manager to support CFE analytics across markets from its Spain hub. You will ensure operational excellence, maintain process integrity, and deliver standardized services to patients and HCPs.

The role involves coordinating with multiple countries, driving best practices, and identifying opportunities to improve processes, with English required and beneficial additional languages.

Qualifications

• Bachelor's degree in Life Sciences, Business Administration, Engineering or a related field.
• Master's degree preferred.
• 3-5 years of experience in CFT Excellence management and Bonus & Incentives or related sales operations roles.
• Knowledge of sales processes, and CFT Excellence optimization strategies.
• Excellent organizational and coordination skills to effectively manage multiple tasks, stakeholders and priorities.
• Exceptional communication and interpersonal skills, with the ability to build relationships at all levels of the organization.
• Analytical mindset, with the ability to lead workstreams and to add value across the organization.
• Excellence in execution, demonstrating solid capacity to apply established methodologies in day-to-day activities.
• Focus on innovation to effectively identify opportunities to re-shape processes and operations in the countries with which she/he collaborates.
• Full professional competency in English is required; additional languages are a plus.
• Salesforce based tools and data visualization software knowledge (PowerBI, Tableau, …) is a plus.

Responsibilities

• Act as key support from the CFE-Hub for the different countries
• Ensure proper communication and coordination between the CFE-Hub and the countries
• Lead best practices ensuring the highest efficiency and most standard ways of working as possible
• Focus on innovation to effectively identify potential growth and improvement opportunities within processes and teams.
• Define and implement solutions to address identified opportunities
• Ensure the proper implementation of new solutions and track their evolution and impact in the organization as well as the adaptation over time
• Be aware and consider assigned country's landscape, processes, regulations and idiosyncrasies to provide tailored support to the different countries
• Effectively manage multiple tasks and priorities, demonstrating excellent organizational and coordination skills
• Manage the continuous improvement of the mature capability through regular enhancements.
• These improvements can be driven from customer needs, regulations or GCO requirements

Job description

Boehringer Ingelheim is seeking a Global Services Customer Facing Excellence Process Manager to support CFE analytics across markets from its Spain hub. You will ensure operational excellence, maintain process integrity, and deliver standardized services to patients and HCPs.

The role involves coordinating with multiple countries, driving best practices, and identifying opportunities to improve processes, with English required and beneficial additional languages.