Global Service & Customer Experience Coordinator

Jbt-Marel; Bellprat; Híbrido; EUR 28.000 - 36.000; Jornada completa

Descripción de la vacante

JBT Marel in Barcelona, Spain seeks a proactive Customer Support Coordinator to lead customer engagements from initial enquiry to delivery. You will coordinate service events, process quotations for service solutions and spare parts, and work with Service, Spare Parts, Planning, and Technical Support teams to ensure a seamless service journey.

You are customer-focused, organized, and motivated to drive process improvements and commercial opportunities.

Formación

• Excellent communication and interpersonal skills to build strong customer relationships.
• Proactive, service-driven mindset with strong commercial awareness.
• Strong organizational skills to manage multiple tasks and deadlines.
• Ability to collaborate across teams and functions.
• Experience with ERP/CRM or service management systems.

Responsabilidades

• Act as the main point of contact for customer enquiries, managing requests from initiation through to completion.
• Receive and process service and spare parts requests, ensuring timely and accurate handling.
• Prepare, communicate, and follow up on quotations for service solutions and spare parts.
• Collaborate with internal teams (Service, Spare Parts, Planning, and Technical Support) to ensure smooth execution of service events.
• Coordinate service activities, ensuring resources, spare parts, and timelines are aligned with customer expectations.
• Proactively communicate with customers regarding status updates, changes, and progress throughout the service journey.
• Identify and promote opportunities for service solutions, upgrades, and spare parts to support customer needs.

Conocimientos

Communication skills

Customer orientation

Organizational skills

Commercial awareness

Team collaboration

ERP/CRM experience

Attention to detail

English proficiency

Spanish language

Portuguese desirable

Multilingual environment

Educación

Business Administration

Herramientas

ERP/CRM systems

Descripción del empleo

JBT Marel in Barcelona, Spain seeks a proactive Customer Support Coordinator to lead customer engagements from initial enquiry to delivery. You will coordinate service events, process quotations for service solutions and spare parts, and work with Service, Spare Parts, Planning, and Technical Support teams to ensure a seamless service journey.

You are customer-focused, organized, and motivated to drive process improvements and commercial opportunities.