Global Service & Parts Coordinator

JBT Marel Corporation; Barcelona; Presencial; EUR 26.000 - 38.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Competitive salary

Personal development opportunities

Career growth opportunities

Descripción de la vacante

JBT Marel in Barcelona, Spain is seeking a proactive Customer Support Coordinator to be the main contact for customers, handling enquiries from initial contact through to successful delivery and promoting service solutions, spare parts and upgrades.

You will collaborate with Service, Spare Parts, Planning and Technical Support teams to ensure timely service events, prepare and follow up quotations, and maintain a seamless, customer‑focused journey.

Formación

• Experience in customer service, service coordination, or sales support.
• Experience with ERP/CRM systems or field service tools.
• Strong English communication skills; Spanish required for local market; Portuguese desired.
• Experience in international, multicultural environments is a plus.

Responsabilidades

• Act as the main point of contact for customer enquiries from initiation through to completion.
• Receive and process service and spare parts requests with timely handling.
• Prepare, communicate, and follow up on quotations for service solutions and spare parts.
• Collaborate with internal teams (Service, Spare Parts, Planning, and Technical Support) to ensure smooth execution of service events.
• Coordinate service activities, ensuring resources, spare parts, and timelines are aligned with customer expectations.
• Proactively communicate status updates to customers throughout the service journey.
• Identify and promote opportunities for service solutions, upgrades, and spare parts.

Conocimientos

Communication skills

Commercial awareness

Organisational skills

Cross-functional collaboration

Detail-oriented

ERP/CRM experience

Continuous improvement

Educación

Business Administration / related field

Herramientas

ERP/CRM systems

Descripción del empleo

JBT Marel in Barcelona, Spain is seeking a proactive Customer Support Coordinator to be the main contact for customers, handling enquiries from initial contact through to successful delivery and promoting service solutions, spare parts and upgrades.

You will collaborate with Service, Spare Parts, Planning and Technical Support teams to ensure timely service events, prepare and follow up quotations, and maintain a seamless, customer‑focused journey.