Global Sales Quality Analyst (English/German)

Revolut; España; Presencial; EUR 27.000 - 42.000; Jornada completa

Descripción de la vacante

Revolut is seeking a Quality Analyst to support our global Sales teams by monitoring the quality and compliance of all sales interactions across calls, emails, and chats. You will provide constructive feedback to agents and help drive continuous improvement with trainers.

The role requires 6+ months in a QA or similar position, fluent English and German, and a track record of high-quality results. A strong sense of integrity and interpersonal skills are essential for success.

Formación

• 6+ months of experience as a Quality Analyst or similar role.
• Fluency in English and German.
• Great quality score results.
• Exemplary diligence and integrity.
• Solid interpersonal skills.

Responsabilidades

• Monitoring the quality and compliance of all sales interactions, including reviewing and scoring phone calls, emails, and related chats.
• Providing feedback to agents based on their quality score and results.
• Working with sales trainers to produce best-practice guides and facilitate regular training.

Conocimientos

Quality assurance

English proficiency

German proficiency

Interpersonal skills

Diligence & integrity

Descripción del empleo

Revolut is seeking a Quality Analyst to support our global Sales teams by monitoring the quality and compliance of all sales interactions across calls, emails, and chats. You will provide constructive feedback to agents and help drive continuous improvement with trainers.

The role requires 6+ months in a QA or similar position, fluent English and German, and a track record of high-quality results. A strong sense of integrity and interpersonal skills are essential for success.