Sales Quality Analyst (German-Speaking)

Revolut Ltd; Barcelona, Madrid; Híbrido; EUR 20.000 - 30.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Financial benefits

Work from home / flexible location

Revolut Metal subscription

Team events

Descripción de la vacante

Revolut Ltd in Barcelona, Krakow and Madrid is hiring a Sales Quality Analyst (German-Speaking) to join our growing Global Sales team. You will monitor and improve the quality of all sales interactions, including calls, emails, and chats, supporting Account Executives and their managers.

The role requires 6+ months in quality analysis, fluency in English and German, and a track record of strong quality scores, diligence and interpersonal skills.

Formación

• 6+ months of experience as a Quality Analyst or similar role.
• Fluency in English and German.
• Great quality score results.
• Exemplary diligence and integrity.
• Solid interpersonal skills.

Responsabilidades

• Monitoring the quality and compliance of all sales interactions, including reviewing and scoring phone calls, emails, and related chats
• Providing feedback to agents based on their quality score and results
• Working with sales trainers to produce best-practice guides and facilitate regular training

Conocimientos

English fluency

German fluency

Quality focus

Interpersonal skills

Diligence & integrity

Descripción del empleo

Sales Quality Analyst (German-Speaking)

Office: Barcelona · Krakow · Madrid Remote: Poland · Spain

About Revolut

People deserve more from their money. More visibility, more control, and more freedom. Since 2015, Revolut has been on a mission to deliver just that. Our powerhouse of products — including spending, saving, investing, exchanging, travelling, and more — help our 80+ million customers get more from their money every day.

As we continue our lightning-fast growth, 2 things are essential to our success: our people and our culture. In recognition of our outstanding employee experience, we've been certified as a Great Place to Work. So far, we have 13,000+ people working around the world, from our offices and remotely, to help us achieve our mission. And we're looking for more brilliant people. People who love building great products, redefining success, and turning the complexity of a chaotic world into the simplicity of a beautiful solution.

About the role

Our Sales team powers customer growth around the world. From prospecting to acquisition and activation, they own their market segments, solve complex problems, and help more customers discover the value of Revolut with a sharp, solution-oriented approach.

We're looking for a Quality Analyst to work closely across our sales teams, supporting Account Executives and their managers. You'll use a detail-oriented approach to improve our processes and deliver the best possible results.

Up to shape what's next in finance? Let's get in touch

What you'll be doing

• Monitoring the quality and compliance of all sales interactions, including reviewing and scoring phone calls, emails, and related chats
• Providing feedback to agents based on their quality score and results
• Working with sales trainers to produce best-practice guides and facilitate regular training

What you'll need

• 6+ months of experience as a Quality Analyst or similar role
• Fluency in English and German
• Great quality score results
• Exemplary diligence and integrity
• Solid interpersonal skills

Nice to have

• Experience in a sales environment

Compensation range

• Krakow: PLN7,800 - PLN11,600 gross monthly*
• Poland: PLN7,800 - PLN11,600 gross monthly*
• Other locations: Compensation will be discussed during the interview process

*Final compensation will be determined based on the candidate's qualifications, skills, and previous experience

Building a global financial super app isn’t enough. Our Revoluters are a priority, and that's why in 2021 we launched our inaugural D&I Framework, designed to help us thrive and grow everyday. We're not just doing this because it's the right thing to do. We're doing it because we know that seeking out diverse talent and creating an inclusive workplace is the way to create exceptional, innovative products and services for our customers. That's why we encourage applications from people with diverse backgrounds and experiences to join this multicultural, hard-working team.

Get what you need to succeed

• Financial benefits that show we value your work
• Flexibility to work from home, the office, or abroad
• A Revolut Metal subscription loaded with perks
• Exciting events year-round so you can get to know your team