Global PV Technical & Customer Experience Lead

Suntech; España; Presencial; EUR 32.000 - 52.000; Jornada completa

Descripción de la vacante

Suntech is seeking an experienced professional to establish and lead a global customer service system for energy storage and module products. You will collaborate with the sales team to promptly respond to technical inquiries and effectively address customer feedback and complaints.

The role requires coordinating with cross-functional teams to reduce complaint rates, develop maintenance mechanisms for PV projects, and regularly assess customer satisfaction to drive service improvement.

Formación

• Bachelor's degree or above in Photovoltaic/Electrical Engineering or related field.
• Minimum of 3 years of customer service experience in photovoltaic energy storage.
• Fluent English as working language.
• Familiar with European photovoltaic market standards and grid compliance requirements.

Responsabilidades

• Establish and enhance a global customer service system for energy storage and module products; collaborate with sales to resolve inquiries.
• Coordinate and analyze customer complaint cases to drive continuous improvements in product quality and service.
• Develop and implement regular inspection and maintenance mechanisms for PV projects per contracts and standards.
• Establish a customer satisfaction management system and regularly collect feedback to improve performance.

Conocimientos

Fluent in English

Interpersonal & communication

Educación

Bachelor's degree or above in PV/Electrical Engineering or related field

Descripción del empleo

Suntech is seeking an experienced professional to establish and lead a global customer service system for energy storage and module products. You will collaborate with the sales team to promptly respond to technical inquiries and effectively address customer feedback and complaints.

The role requires coordinating with cross-functional teams to reduce complaint rates, develop maintenance mechanisms for PV projects, and regularly assess customer satisfaction to drive service improvement.