Global PV Techincal Manager

Suntech; España; Presencial; EUR 32.000 - 52.000; Jornada completa

Descripción de la vacante

Suntech is seeking an experienced professional to establish and lead a global customer service system for energy storage and module products. You will collaborate with the sales team to promptly respond to technical inquiries and effectively address customer feedback and complaints.

The role requires coordinating with cross-functional teams to reduce complaint rates, develop maintenance mechanisms for PV projects, and regularly assess customer satisfaction to drive service improvement.

Formación

• Bachelor's degree or above in Photovoltaic/Electrical Engineering or related field.
• Minimum of 3 years of customer service experience in photovoltaic energy storage.
• Fluent English as working language.
• Familiar with European photovoltaic market standards and grid compliance requirements.

Responsabilidades

• Establish and enhance a global customer service system for energy storage and module products; collaborate with sales to resolve inquiries.
• Coordinate and analyze customer complaint cases to drive continuous improvements in product quality and service.
• Develop and implement regular inspection and maintenance mechanisms for PV projects per contracts and standards.
• Establish a customer satisfaction management system and regularly collect feedback to improve performance.

Conocimientos

Fluent in English

Interpersonal & communication

Educación

Bachelor's degree or above in PV/Electrical Engineering or related field

Descripción del empleo

Established in 2002, HY Solar is a N-type zero carbon industry chain integrator dedicated to innovation and application of new energy. We have 6 major business sectors: high-end equipment, silicon materials, silicon wafers, cells, modules, and storage systems. Our HQ office is in Wuxi City, near Shanghai, and we have 5 manufacturing bases in China.

Founded in 2001, Suntech, a well-known brand in the overseas market, has supplied over 30GW photovoltaic modules to more than 100 countries. As a leading photovoltaic manufacturing company, we specialize in the research and production of crystalline silicon solar cells and modules, always focusing on improving production technology and R&D to ensure the highest quality for our customers.

Currently, HY Solar and Suntech have a deep strategic cooperation, using Suntech as the main brand for the overseas market, and we’re also developing the Energy Storage business sector.

Job Description

• Establish and enhance a comprehensive global customer service system for energy storage and module products. Collaborate closely with the sales team to resolve customer inquiries related to product technology, ensuring prompt responses and effective handling of customer feedback and complaints.
• Coordinate and analyze customer complaint cases involving product failures, drive continuous improvements in product quality and customer service capabilities, and strive to reduce the customer complaint rate.
• Develop and implement a regular inspection and maintenance mechanism for PV projects based on customer contracts and industry standards.
• Establish a customer satisfaction management system, regularly collect feedback from customers regarding product performance, quality, and service levels, and continuously enhance customer satisfaction.

Qualifications

• Bachelor's degree or above in Photovoltaic/Electrical Engineering or a related field. A minimum of 3 years of experience in customer service for photovoltaic energy storage is preferred. Experience in pre-sales and after-sales service for photovoltaic components is a plus.
• Fluent in English, capable of using it as a working language.
• Familiar with European photovoltaic market standards and grid compliance requirements.
• Possess excellent interpersonal and communication skills, with the ability to clearly explain complex technical systems.