Global Order & Customer Service Specialist

DOGA; Abrera; Híbrido; EUR 32.000 - 52.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Flexible hours

Hybrid work model

Friday afternoon off

Flexible benefits package

Descripción de la vacante

DOGA is a growing multinational company with over 60 years of experience in developing customized projects for various industrial sectors. We design and manufacture our own products, maintaining full control over quality and innovation.

We are seeking a Customer Service Representative to join our Supply Chain team and be the main contact for assigned customers, ensuring efficient management from receipt to delivery.

Formación

• Vocational education or bachelor's degree in Business Administration, Supply Chain, Logistics, International Trade, Engineering, or a related field.
• Minimum of 3 years of experience in Customer Service, Order Management, or Supply Chain.
• Fluent English (mandatory).
• A second language, preferably French or German, will be considered a strong advantage.
• Experience with SAP S/4HANA.
• Knowledge in transportation management and Incoterms is valued.
• Customer orientation.
• Analytical thinking.

Responsabilidades

• Manage the complete customer order cycle, from order entry to final delivery.
• Monitor open orders and delivery schedules to ensure on-time fulfillment.
• Coordinate with Planning, Production, Purchasing, Logistics, and Transportation to resolve supply and delivery issues.
• Keep customers informed about order status, delivery dates, and potential delays.
• Coordinate national and international shipments with logistics providers.
• Manage transport documentation and operations according to Incoterms.
• Maintain accurate order information and customer data in SAP.
• Analyze customer demand, forecasts, and delivery performance to anticipate risks and improve service levels.
• Support continuous improvement initiatives within Customer Service and Supply Chain processes.

Conocimientos

Fluent English

French or German

Analytical thinking

Customer orientation

Educación

Bachelor's degree or equivalent in Business Administration / Supply Chain / Logistics / International Trade / Engineering

Herramientas

SAP S/4HANA

Descripción del empleo

DOGA is a growing multinational company with over 60 years of experience in developing customized projects for various industrial sectors. We design and manufacture our own products, maintaining full control over quality and innovation.

We are seeking a Customer Service Representative to join our Supply Chain team and be the main contact for assigned customers, ensuring efficient management from receipt to delivery.