Customer Operations Specialist

Giesecke+Devrient; Sant Joan Despí; Híbrido; EUR 32.000 - 42.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Private insurance

Transport tickets

Canteen

Flexible hours

Descripción de la vacante

Giesecke+Devrient (G+D) in Barcelona is looking for a Customer Operations Specialist to join our international team. You will manage orders, oversee the OTC cycle, and serve as the main liaison between customers and internal teams.

The role requires strong communication, problem solving, and experience with SAP S/4Hana and Salesforce. English is essential, French or Italian is a plus. Hybrid work with remote days is available.

Formación

• Proven experience in international customer service or order management.
• Strong problem-solving mindset with ability to work independently and in a team.
• Solid knowledge of SAP ECC or SAP S/4Hana (Order Entry and Invoicing).

Responsabilidades

• Manage and process customer orders and renewals accurately and efficiently.
• Ensure smooth execution of the Order-to-Cash cycle from entry to invoicing.
• Act as main contact between customers and internal stakeholders (Sales, Purchasing, Shipping, Tech Support).
• Provide proactive communication and problems resolution to ensure satisfaction.
• Collaborate with global Customer Operations teams for alignment and consistency.
• Collect and maintain master data from Salesforce, SAP S/4Hana, and other sources.
• Support the Head of Customer Operations and contribute to team initiatives.
• Ensure compliance with internal processes and company policies.

Conocimientos

International customer service

Order management

Problem solving

Strong communication

English proficiency

French or Italian (intermediate)

Export knowledge (plus)

Adaptability

Educación

Bachelor’s or Master’s in Business Admin

Herramientas

SAP ECC/S4Hana

Salesforce

Order entry & invoicing

Descripción del empleo

G+D makes the lives of billions of people around the world more secure. We create trust in the digital age with integrated security technologies in three business areas: Digital Security, Financial Platforms and Currency Technology. We have been a reliable partner for our customers for over 170 years with our innovative solutions for SecurityTech! We are an international technology group and traditional family business with over 14,000 employees in 40 countries. Creating Confidence is our path to success. Trust is the basis of our co-operation within G+D.

At Payment Technology, our mission is to be at the start of every transaction and to make it secure and simple. We also create contemporary payment and banking solutions for our digital age. As a one‑stop shop, we produce and personalise hundreds of millions of payment cards every year and store their "digital twins" - mobile and digital.

At G+D Mobile Security, the world leader in secure telecommunications systems via SIM / eSIM, we are looking for a Customer Operations Specialist to join our international team in Barcelona.

Key Responsibilities

• Manage and process customer orders and renewals accurately and efficiently.
• Ensure smooth execution of the Order-to-Cash (OTC) cycle, from order entry to invoicing.
• Act as the main point of contact between customers and internal stakeholders (Sales, Purchasing, Shipping, Technical Support).
• Provide proactive communication and problem resolution to ensure customer satisfaction.
• Collaborate closely with global Customer Operations teams to ensure alignment and consistency.
• Collect and maintain accurate master data from Salesforce, SAP S/4Hana, and other sources (emails, spreadsheets, Teams).
• Support the Head of Customer Operations and contribute to team initiatives.
• Ensure compliance with internal processes and company policies.

Required Knowledge and Skills

• Proven experience in international customer service or order management.
• Strong problem-solving mindset, with the ability to work independently and as part of a team.
• Solid knowledge of SAP ECC or SAP S/4Hana (Order Entry and Invoicing).
• Excellent communication skills (written and spoken), with active listening and attention to detail.
• Proficiency in English (written and spoken).
• Intermediate level of French and/or Italian.
• Knowledge of export processes is a plus.
• Flexibility, openness to change, and eagerness to learn.

Preferred Qualifications

• Bachelor’s or Master’s degree in Business Administration or related field.

What’s great about working with us

• Culture and diversity: Join a people oriented environment with different nationalities and a great team spirit, flat hierarchies (everyone speaks to everyone). Equal Opportunity Employer and LGBT+ friendly.
• Global Collaboration: Work collaboratively with stakeholders around the globe.
• Career Development: Benefit from continuous training, coaching, and talent development programs.
• Social Benefits: flexible compensation (transport tickets, training, private insurance), etc.
• Canteen: take a break with our breakfast and lunch service: chose between a wild range of menus, salad desk, and sandwiches service. Nicely prices!
• Work-Life Balance: Flexible working hours with the option for remote work (M-Th 8.30 – 17.30 and Fri 8.30 – 15.30; 3 days of remote work).
• Location: Sant Joan Despí. Easy communication by public transport.

Explore what makes G+D unique – check out this video:

Giesecke+Devrient – We make the lives of billions of people more secure.

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