Customer Service Representative (Italian)

Donaldson; Terrassa; Híbrido; EUR 26.000 - 38.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Permanent contract

Hybrid work model

Shuttle bus to Terrassa from Plaza Esp

Competitive salary package

Structured onboarding

Social benefits after one year

Free coffee & fruit

International environment

Descripción de la vacante

Donaldson is seeking a Customer Service Representative to join our Industrial Solutions Customer Service team in Terrassa, near Barcelona. You will manage customer purchase orders and build strong relationships to support growth in Italy and Spain.

Responsibilities include handling inquiries, resolving issues with internal coordination, data entry, and delivering excellent service with a flexible hybrid work pattern (3 days remote per week) and a supportive onboarding program.

Formación

• Minimum 1 year of experience in order entry, customer service or administration.
• Proficient in MS Office and Outlook.
• Fluent in Italian, Spanish and English.

Responsabilidades

• Provide phone and online support to customers and internal teams.
• Handle and resolve customer inquiries and complaints.
• Process information received via email and verbal communication.
• Perform order data entry and keep systems updated.

Conocimientos

Multilingual communication

Fluency in Italian

Fluency in Spanish

Fluency in English

MS Office

Outlook

Organizational skills

Team player

Adaptability

Herramientas

MS Office

Outlook

Descripción del empleo

Donaldson is committed to solving the world's most complex filtration challenges. Together, we make cool things. As an established technology and innovation leader, we are continuously evolving to meet the filtration needs of our changing world. Join a culture of collaboration and innovation that matters and a chance to learn, effect change, and make meaningful contributions at work and in communities.

We are looking for a Customer Service Representative with fluency in Italian, Spanish and English to join our Industrial Solutions Customer Service team based in Terrassa, Barcelona.

The successful candidate will manage customer purchase orders and develop strong customer relationships, contributing directly to the growth of our business in Italy and Spain.

Key Responsibilities

• Provide phone and online support to customers, as well as internal support to the Customer Service team
• Handle and resolve customer inquiries and complaints, coordinating with internal departments when needed
• Process information received via email and verbal communication efficiently and accurately
• Perform order data entry ensuring systems are consistently updated

Relevant Experience And Skills

• Minimum 1 year of experience in order entry, customer service or administration
• Strong communication, organizational, and multitasking skills
• Team player with strong adaptability in a dynamic environment
• Good working knowledge of MS Office and Outlook
• Language: fluency in Italian, Spanish and English

What We Offer

• Permanent contract in a multinational company
• Opportunities for internal growth and development
• Flexible working schedule (7:00 - 9:30 / 16:00 - 18:30)
• Hybrid working model: 3 days of remote work per week
• Shuttle bus from Plaza España (Barcelona) to Terrassa office
• Competitive salary package with allowances
• Structured onboarding (2 months on-site)
• Social benefits (health, life insurance and pension plan) are offered after one year
• Free coffee & fruit in the office
• International and collaborative work environment

Our policy is to provide equal employment opportunities to all qualified persons without regard to race, gender, color, disability, national origin, age, religion, union affiliation, sexual orientation, veteran status, citizenship, gender identity and/or expression, or other status protected by law.