Global Operations & Customer Care Administrator

Avnet Abacus; Madrid; Presencial; EUR 28.000 - 36.000; Jornada completa

Descripción de la vacante

Avnet Abacus is seeking a customer-focused professional to respond to inquiries, expedite critical orders and resolve issues. You will research orders, communicate dispositions, and support the sales team with various administrative tasks.

Responsibilities include quote preparation, order tracking, invoicing, returns and discrepancy resolution while maintaining accurate records. The role may require fluency in more than one language and the ability to multi-task in a fast-paced environment.

Formación

• Must have computer, email, phone, communication and problem solving skills.
• Must be able to multi-task and work in a fast paced environment.
• May require fluency in more than one language.

Responsabilidades

• Responds to customer inquiries, expedites critical orders, communicates dispositions, researches and resolves issues, and researches orders.
• May provide quote preparation, order tracking, backlog processing, invoicing, returns, discrepancy resolution, customer credit problems and/or other such support to sales team members and/or external customers (including order expediting, stock queries, reporting and stock rotation).
• May Identify, investigate, and participate in opportunities to improve processes and procedures, to include various key performance metrics.
• Ensures that good customer relations are maintained and customer claims and complaints are resolved fairly, effectively and in accordance with consumer laws.
• Maintains and updates electronic and/or hard copy records as required.
• Other duties as assigned.

Conocimientos

Communication skills

Problem solving

Multitasking

Computer literacy

Email

Phone

Educación

High School Diploma

Descripción del empleo

Avnet Abacus is seeking a customer-focused professional to respond to inquiries, expedite critical orders and resolve issues. You will research orders, communicate dispositions, and support the sales team with various administrative tasks.

Responsibilities include quote preparation, order tracking, invoicing, returns and discrepancy resolution while maintaining accurate records. The role may require fluency in more than one language and the ability to multi-task in a fast-paced environment.