Global Loyalty & Partnerships Director

Confidential Careers; Madrid; Presencial; EUR 120.000 - 180.000; Jornada completa

Descripción de la vacante

Confidential Careers Madrid-based client, a leading international group, seeks a Director of Loyalty Partnership to shape and execute the partnership strategy within its loyalty programme. You will identify opportunities across sectors, drive revenue growth, and lead negotiations with international partners to deliver compelling value propositions.

Reporting into senior leadership, you will collaborate with Loyalty, Marketing, Product, and Finance teams to design scalable models, manage a team,

Formación

• Significant experience in senior roles within strategic partnerships, loyalty, business development, commercial alliances, or customer ecosystems.
• Proven track record negotiating complex commercial agreements with large national and international organisations.
• Strong understanding of loyalty programmes, points-based models, rewards platforms, membership propositions, benefits ecosystems, or subscription-based businesses.

Responsabilidades

• Define and lead the global partnership strategy for the loyalty programme, aligned with growth, engagement and profitability objectives.
• Identify, assess, and secure new strategic partners across sectors such as financial services, mobility, transportation, retail, entertainment, dining, technology, telecommunications, and experiences.
• Develop partnership models that enable customers to earn and redeem benefits across a broad ecosystem of brands and services.
• Lead the negotiation of complex commercial agreements, including financial models, value exchange, marketing commitments, data usage, exclusivity, and terms.
• Manage and strengthen relationships with the programme’s most important partners to meet commercial objectives and growth.
• Develop tailored value propositions for existing and prospective partners.
• Drive customer acquisition, activation, frequency, retention, and lifetime value through the partner ecosystem.
• Collaborate with Loyalty, Marketing, Product, Technology, Data, Finance, Legal, and Operations teams.
• Monitor partnership performance through commercial and customer behavior metrics, and recommend actions to improve results.
• Build business cases, financial forecasts, and growth plans for new partnership opportunities.
• Represent the company in executive meetings, strategic negotiations, and industry events.
• Lead, develop, and support a team specialising in partnerships and business development.

Conocimientos

Strategic partnerships

Negotiation

Loyalty programs

Industry experience

Strategic thinking

Financial modeling

International exposure

Results oriented

English fluency

Travel readiness

Descripción del empleo

Confidential Careers Madrid-based client, a leading international group, seeks a Director of Loyalty Partnership to shape and execute the partnership strategy within its loyalty programme. You will identify opportunities across sectors, drive revenue growth, and lead negotiations with international partners to deliver compelling value propositions.

Reporting into senior leadership, you will collaborate with Loyalty, Marketing, Product, and Finance teams to design scalable models, manage a team,