Global Service Delivery Lead - Madrid (Hybrid)

IPC Systems; Madrid; Hybride; EUR 60 000 - 90 000; Plein temps

Avantages offerts par ce poste

Private Health Insurance

Restaurant Pass

Transport Pass

Tuition Reimbursement

IPC University

LinkedIn Learning

Résumé du poste

IPC Systems in Madrid is seeking a Global Service Delivery Specialist to support networking project delivery. You will coordinate tasks across IPC customers, internal teams and external suppliers to ensure timely service delivery and billing readiness.

The role requires at least 5 years in IP/telecommunications service delivery, a business-focused degree, and strong communication skills. The position is hybrid and based in Madrid, Spain.

Qualifications

• Minimum 5 years’ experience in IP/Telecommunication Service Provider Delivery of Network Solutions.
• Bachelor's degree in business administration, economics, or related field.
• Experience ordering Ethernet and extranet circuits.
• Ordering and coordination of internal/external services requirements.
• Knowledge of delivering voice solutions.
• Internal/External resource co-ordination of Voice/Data solutions in the Telecommunication industry.
• Excellent verbal and written communication skills.
• Experience coordinating project deliverables within multiple task owners across teams.
• Ability to prioritise along critical path to meet milestones.

Responsabilités

• Coordinate service delivery tasks across IPC customers, internal teams and external suppliers.
• Oversee service delivery tasks from order receipt to customer handover and bill release.
• Gather information required for order delivery from stakeholders.
• Coordinate tasks to ensure smooth service delivery execution.
• Maintain data in delivery systems and support billing queries.
• Place and manage orders with vendors to IPC.
• Add and remove TDM services on the IPC network.
• Prepare internal and external reporting.

Connaissances

IP/Telecommunication delivery

Communication skills

PMP certification

Prince2 certification

Voice solutions

Project coordination

Ethernet provisioning

Oracle Metasolv

Formation

Bachelor's degree in business administration/economics/related field

Outils

Oracle Metasolv

Description du poste

IPC Systems in Madrid is seeking a Global Service Delivery Specialist to support networking project delivery. You will coordinate tasks across IPC customers, internal teams and external suppliers to ensure timely service delivery and billing readiness.

The role requires at least 5 years in IP/telecommunications service delivery, a business-focused degree, and strong communication skills. The position is hybrid and based in Madrid, Spain.