Global It Support Engineer - Network & On-Site Ops

Amazon; Alcalá de Henares; On-site; EUR 42,000 - 58,000; Full time

Job summary

Amazon is seeking an IT Support Engineer to keep our on-site IT infrastructure running and to troubleshoot issues across the operational sites. You will support end-user equipment and network projects, and you will help optimize IT usage in our sites.

You will travel to other sites within the country and potentially internationally, working with on-site and remote colleagues to ensure platforms perform at their best and to mentor junior technicians on the team.

Qualifications

• Bachelor's degree in computer science, engineering, mathematics or equivalent.
• Experience troubleshooting issues and root cause analysis.

Responsibilities

• Support end-user equipment and your building's IT infrastructure
• Help with key network projects, like the IT setup of new Amazon buildings
• Suggest new processes that improve the way Amazon uses IT in its operational sites
• Train and mentor IT technicians

Skills

Troubleshooting

Root cause analysis

Education

Bachelor's degree in CS/engineering/mathematics

Job description

Description
IT systems that work effectively keep Amazon's operations running at full speed. Our IT Support Engineers work behind the scenes to troubleshoot any issues and improve our systems, so that we can operate at our best. Your focus will be to make sure our IT infrastructure is up to the demands of our global business. At the same time, you'll get to work with the latest technology and learn from leaders who are creating the warehouse environments of the future.
Key job responsibilities
- Support end-user equipment and your building's IT infrastructure
- Help with key network projects, like the IT setup of new Amazon buildings
- Suggest new processes that improve the way Amazon uses IT in its operational sites
- Train and mentor IT technicians
A day in the life
You'll be based on site and will travel to other operational sites in your country, and potentially internationally, several times a month. As an IT Support Engineer, you'll work with remote and on-site colleagues to support them with any issues. You'll use your expertise to make sure our platforms are working at their best, often implementing projects to maintain or improve our IT infrastructure. In some cases, you may also help design the infrastructure for new buildings and make sure everything is working for the site launch.
No two days are the same at Amazon, which makes this an exciting place to work. You can expect to troubleshoot disruptive IT incidents one day and come up with new processes that make our IT systems better the next. You'll also spend time training and mentoring your colleagues, giving you the opportunity to see your team develop and your career grow.
About the team
Ops Tech Solutions (OTS) is the field IT organization responsible for first level troubleshoot of IT issues in our FCs, distribution centers and other sites.
Basic Qualifications
- Bachelor's degree in computer science, engineering, mathematics or equivalent
- Experience troubleshooting issues and root cause analysis
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