Global Guest Experience Trainee: Data, Design & Brand

Radisson Hotel & Spa Athlone; Móstoles; On-site; EUR 8,900 - 16,000; Full time

Benefits offered by this job

Global perks

Hotel discounts

Career development

Job summary

Radisson Hotel Group seeks a trainee for the Global Guest Experience Team in Madrid. You will analyze large data sets and contribute to brand design thinking and creative concepts across brands globally.

The role supports team members and participates in Global projects within the Brand Department. Responsibilities include data presentation, hotel onboarding with reputation tools, and creating brand resources.

Qualifications

• Fluent in English (verbal and written).
• Microsoft Office (Excel and PowerPoint) proficiency expected.
• Strong organizational and project management abilities.
• Autonomy and responsibility with multiple projects.
• Hospitality affinity or experience is a plus.

Responsibilities

• Deduct and present data-driven insights from Voice of Guest and Guest Satisfaction Survey.
• Onboard and support hotels with Online Reputation Management tools.
• Create brand resources and guides; visualize data for monthly reports.
• Balance guests' needs with commercial/operational impact to enhance experience.
• Lead ad-hoc customer experience design projects for brands.

Skills

Fluent English

Microsoft Office (Excel, PPT)

Project management

Analytical thinking

Team player

Education

Enrollment in a school program

Tools

Microsoft Office (Excel, PowerPoint)

Job description

Radisson Hotel Group seeks a trainee for the Global Guest Experience Team in Madrid. You will analyze large data sets and contribute to brand design thinking and creative concepts across brands globally.

The role supports team members and participates in Global projects within the Brand Department. Responsibilities include data presentation, hotel onboarding with reputation tools, and creating brand resources.