Global Guest Experience Intern — Data & Design

Radisson Hotel Group; Madrid; Sur place; EUR 10 000 - 15 000; Plein temps

Résumé du poste

Radisson Hotel Group is seeking a trainee for the Global Guest Experience Team in Madrid. You will analyze large data sets and contribute to design thinking and brand concept development.

The trainee will support and participate in global projects within the Brand Department. Responsibilities include data-driven insights from Voice of Guest, onboarding hotels to Reputation tools, and visualizing brand performance for monthly reports, while balancing guest needs with business impact.

Qualifications

• To be enrolled in a school program to be eligible for the internship.
• Is fluent in English, both verbal and written with excellent communication skills.
• Preferably experience in the hospitality industry or strong affinity for the hospitality industry.
• Microsoft Office expert user (Excel and PPT).
• Excellent organizational skills.
• Strong project management abilities: capable of prioritizing and handling multiple projects simultaneously, under tight time constraints and within budget parameters.
• Team player with a global mindset, able to work with a variety of different stakeholders at all levels of the organization.
• Customer oriented.
• Autonomy and high feeling of responsibility.

Responsabilités

• Deduct and present actionable data-driven insights from Voice of Guest and Guest Satisfaction Survey.
• Onboard and support hotels with Online Reputation Management tools.
• Brand performance and quality data curation and visualization for monthly reports.
• Investigate and balance guests needs with commercial and operational impact to identify optimal experience proposition.
• Support the creation and updates of brand resources (brand standard manuals, Tools & Products guides).
• Support the creation of creative assets, such as branded collaterals and digital elements.
• Project & stakeholder management, coordinating all efforts.
• Conduct market research, competitive benchmarking and analyse market trends.
• Create presentations, for internal and external purposes.
• Lead ad-hoc projects in relation to the design of the customer experience for each brand.
• Manage meetings with a variety of stakeholders, responsible for the agenda, minute-taking, follow-up and for ensuring delivery dates are met.

Connaissances

English fluency

Organizational skills

Team player

Autonomy

Formation

Enrollment in school program

Outils

Excel

PowerPoint

Description du poste

Radisson Hotel Group is seeking a trainee for the Global Guest Experience Team in Madrid. You will analyze large data sets and contribute to design thinking and brand concept development.

The trainee will support and participate in global projects within the Brand Department. Responsibilities include data-driven insights from Voice of Guest, onboarding hotels to Reputation tools, and visualizing brand performance for monthly reports, while balancing guest needs with business impact.