Guest Experience Trainee

Radisson Hotel Group; Madrid; On-site; EUR 10,000 - 15,000; Full time

Job summary

Radisson Hotel Group is seeking a trainee for the Global Guest Experience Team in Madrid. You will analyze large data sets and contribute to design thinking and brand concept development.

The trainee will support and participate in global projects within the Brand Department. Responsibilities include data-driven insights from Voice of Guest, onboarding hotels to Reputation tools, and visualizing brand performance for monthly reports, while balancing guest needs with business impact.

Qualifications

• To be enrolled in a school program to be eligible for the internship.
• Is fluent in English, both verbal and written with excellent communication skills.
• Preferably experience in the hospitality industry or strong affinity for the hospitality industry.
• Microsoft Office expert user (Excel and PPT).
• Excellent organizational skills.
• Strong project management abilities: capable of prioritizing and handling multiple projects simultaneously, under tight time constraints and within budget parameters.
• Team player with a global mindset, able to work with a variety of different stakeholders at all levels of the organization.
• Customer oriented.
• Autonomy and high feeling of responsibility.

Responsibilities

• Deduct and present actionable data-driven insights from Voice of Guest and Guest Satisfaction Survey.
• Onboard and support hotels with Online Reputation Management tools.
• Brand performance and quality data curation and visualization for monthly reports.
• Investigate and balance guests needs with commercial and operational impact to identify optimal experience proposition.
• Support the creation and updates of brand resources (brand standard manuals, Tools & Products guides).
• Support the creation of creative assets, such as branded collaterals and digital elements.
• Project & stakeholder management, coordinating all efforts.
• Conduct market research, competitive benchmarking and analyse market trends.
• Create presentations, for internal and external purposes.
• Lead ad-hoc projects in relation to the design of the customer experience for each brand.
• Manage meetings with a variety of stakeholders, responsible for the agenda, minute-taking, follow-up and for ensuring delivery dates are met.

Skills

English fluency

Organizational skills

Team player

Autonomy

Education

Enrollment in school program

Tools

Excel

PowerPoint

Job description

Company Description

Radisson Hotel Group is one of the world's largest hotel groups with ten distinctive hotel brands, and more than 1,660 hotels in operation and under development in 100+ countries. The Group’s overarching brand promise is Every Moment Matters with a signature Yes I Can! service ethos. People are at the core of our business success and future. Our people are true Moment Makers and together we bring the culture, spirit, environment and opportunities that empower you to be your best, every day, everywhere, every time. Together, we make Every Moment Matter.

Job Description

We are looking for a trainee for the Global Guest Experience Team. You will need to be able to handle analysing bulks of data, while also enjoy design thinking and creative concept development.

The trainee supports the Guest Experience team members, as well as other members of the Brand Department as required. This means the trainee will support and be involved in projects on Global level.

The different areas within the team work together to ensure that the departments’ goals are reached and continuously improved. The departmental goal is to leverage brand equity and drive awareness by ensuring a consistent brand experience globally, both at hotels and in our digital products.

In addition, the Guest Experience team strive to validate the brand architecture and brand strategy and redefine the experience for each brand, in line with RHG’s strategic 5-year plan.

To support the team, the trainee will be involved in a variety of tasks, that on the one hand focus on data analysis, and on the other require creative aptitude for the creation of brand resources, and leading ad-hoc customer experience design projects.

KEY RESPONSIBILITIES INCLUDE:

• Deduct and present actionable data-driven insights from Voice of Guest and Guest Satisfaction Survey.
• Onboard and support hotels with Online Reputation Management tools.
• Brand performance and quality data curation and visualization for monthly reports.
• Investigate and balance guests needs with commercial and operational impact to identify optimal experience proposition.
• Support the creation and updates of brand resources (brand standard manuals, Tools & Products guides).
• Support the creation of creative assets, such as branded collaterals and digital elements.
• Project & stakeholder management, coordinating all efforts.
• Conduct market research, competitive benchmarking and analyse market trends.
• Create presentations, for internal and external purposes.
• Lead ad-hoc projects in relation to the design of the customer experience for each brand.
• Manage meetings with a variety of stakeholders, responsible for the agenda, minute-taking, follow-up and for ensuring delivery dates are met.

Duration: 6 months

Start date: January 2027

Qualifications

A SUCCESFUL TRAINEE HAS:

• To be enrolled in a school program to be eligible for the internship.
• Is fluent in English, both verbal and written with excellent communication skills.
• Preferably experience in the hospitality industry or strong affinity for the hospitality industry.
• Microsoft Office expert user (Excel and PPT).
• Excellent organizational skills.
• Strong project management abilities: capable of prioritizing and handling multiple projects simultaneously, under tight time constraints and within budget parameters.
• Team player with a global mindset, able to work with a variety of different stakeholders at all levels of the organization.
• Customer oriented.
• Autonomy and high feeling of responsibility.

Additional Information

Why Join Radisson Hotel Group?
Live the Magic of Hospitality - Be part of a team that creates exceptional experiences and memorable moments every day. Let your Yes I Can! spirit shine as you bring hospitality to life.
Build a Great Career - No matter your background or experience, we invest in your growth, learning, and career development—helping you reach your full potential.
Experience the Team Spirit - Join a workplace that’s inclusive, fun, and meaningful. We celebrate diversity, support one another and foster a sense of belonging through our Employee Resource Groups and inclusion initiatives.
Lead with Your Ambition - Your ideas, passion and drive matter! We empower you to make a difference—in hospitality, your community and beyond.
Enjoy Global & Local Perks - No matter where you’re located, you’ll enjoy exclusive global benefits - like special hotel rates for you and your loved ones at our hotels worldwide. Plus, you’ll have access to local perks and rewards tailored to your country, making your experience even more rewarding!
Enjoy benefits such as - up to 53% off your stay as a Team Member at over 1,500 Radisson Hotels worldwide
Guaranteed minimum of 30% off for your Friends & Family
Exclusive Discounts on Breakfast, Food & Beverage, Spa and more

We welcome applicants from all backgrounds, abilities, and experiences. If you need any adjustments during the application process, please let us know.

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