Global Digital Platform Operations Lead

AS1 Sports; Madrid; Presencial; EUR 70.000 - 95.000; Jornada completa

Descripción de la vacante

AS1 Sports is seeking a Senior Operations Specialist for Digital Products & Platforms to shape how our digital platforms operate. This foundational role builds the operating and support model from the ground up, bridging Product, Engineering and business teams across international markets.

You will own the service model, SOPs, and KPIs, oversee L1-L3 support, manage vendors, and drive incident resolution with data-driven decisions.

Formación

• 5+ years of IT/IS experience with a strong ITSM background.
• Experience operating modern digital platforms and managing L1-L3 support.
• Solid understanding of SDLC, APIs, data analytics and cloud platforms (AWS/Azure).
• Experience coordinating external tech partners and vendors.
• Ability to design and implement SOPs, service models and operational KPIs.
• Excellent communication and stakeholder management across Product, Engineering and business.
• Fluent in English and Spanish, both written and spoken.
• Bachelor’s degree or equivalent professional experience; international exposure is valued.

Responsabilidades

• Define, evolve and maintain the operating model, service catalogue and support processes.
• Establish and maintain SOPs across digital products and platforms.
• Oversee platform availability, performance, reliability and operational health.
• Lead internal and external L1, L2, L3 support teams with SLA adherence.
• Manage technology vendors and external partners for effective delivery.
• Drive incident management, resolution and root-cause analysis.
• Translate operational insights into prioritized product and engineering backlog items.
• Ensure up-to-date technical and operational documentation, including APIs and portals.
• Track KPIs to improve platform health and user experience.
• Partner with Product, Engineering and business stakeholders for scalable operations.

Conocimientos

IT Service Management

Platform operations

L1/L2/L3 support

SDLC

APIs

Cloud platforms (AWS | Azure)

Data analytics

Vendor management

SOPs & KPIs

Stakeholder management

Bilingual: English & Spanish

Incident management

Cross-functional collaboration

Global teams experience

Educación

Bachelor’s degree in Computer Science, Engineering or related field

Herramientas

ITSM tools

APIs & developer portals

Cloud platforms (AWS, Azure)

Descripción del empleo

AS1 Sports is seeking a Senior Operations Specialist for Digital Products & Platforms to shape how our digital platforms operate. This foundational role builds the operating and support model from the ground up, bridging Product, Engineering and business teams across international markets.

You will own the service model, SOPs, and KPIs, oversee L1-L3 support, manage vendors, and drive incident resolution with data-driven decisions.