Senior Operations Specialist, Digital Products & Platforms

AS1 Sports; Madrid; Presencial; EUR 70.000 - 95.000; Jornada completa

Descripción de la vacante

AS1 Sports is seeking a Senior Operations Specialist for Digital Products & Platforms to shape how our digital platforms operate. This foundational role builds the operating and support model from the ground up, bridging Product, Engineering and business teams across international markets.

You will own the service model, SOPs, and KPIs, oversee L1-L3 support, manage vendors, and drive incident resolution with data-driven decisions.

Formación

• 5+ years of IT/IS experience with a strong ITSM background.
• Experience operating modern digital platforms and managing L1-L3 support.
• Solid understanding of SDLC, APIs, data analytics and cloud platforms (AWS/Azure).
• Experience coordinating external tech partners and vendors.
• Ability to design and implement SOPs, service models and operational KPIs.
• Excellent communication and stakeholder management across Product, Engineering and business.
• Fluent in English and Spanish, both written and spoken.
• Bachelor’s degree or equivalent professional experience; international exposure is valued.

Responsabilidades

• Define, evolve and maintain the operating model, service catalogue and support processes.
• Establish and maintain SOPs across digital products and platforms.
• Oversee platform availability, performance, reliability and operational health.
• Lead internal and external L1, L2, L3 support teams with SLA adherence.
• Manage technology vendors and external partners for effective delivery.
• Drive incident management, resolution and root-cause analysis.
• Translate operational insights into prioritized product and engineering backlog items.
• Ensure up-to-date technical and operational documentation, including APIs and portals.
• Track KPIs to improve platform health and user experience.
• Partner with Product, Engineering and business stakeholders for scalable operations.

Conocimientos

IT Service Management

Platform operations

L1/L2/L3 support

SDLC

APIs

Cloud platforms (AWS | Azure)

Data analytics

Vendor management

SOPs & KPIs

Stakeholder management

Bilingual: English & Spanish

Incident management

Cross-functional collaboration

Global teams experience

Educación

Bachelor’s degree in Computer Science, Engineering or related field

Herramientas

ITSM tools

APIs & developer portals

Cloud platforms (AWS, Azure)

Descripción del empleo

Senior Operations Specialist, Digital Products & Platforms

AS1 operates at the intersection of football, technology and global business. Backed by Bruin Capital and built from a network of leading football agencies worldwide, AS1 is redefining how talent, data and opportunity connect in the modern football ecosystem.

As we continue to scale our digital platforms, we are looking for a Senior Operations Specialist, Digital Products & Platforms to shape how our digital products and platforms operate. This is a foundational role for someone who wants to build an operating and support model from the ground up.

What Are We Looking For?

We are looking for an experienced operations professional with a strong background in IT Service Management, platform operations and technology support.

Do you have 5+ years of experience in IT/IS, with a strong understanding of ITSM?

Do you have experience operating modern digital platforms and managing L1, L2 and L3 support?

Can you demonstrate a solid understanding of SDLC, APIs, data analytics and cloud platforms?

Do you have experience managing external technology partners and vendors?

Can you design and implement SOPs, service models and operational KPIs?

Do you excel at connecting Product, Engineering and business teams?

Are you fluent in English and Spanish, both written and spoken?

• Define, evolve and maintain AS1’s operating model, service catalogue and support processes.


• Establish and maintain Standard Operating Procedures (SOPs) across digital products and platforms.


• Oversee platform availability, performance, reliability and operational health.


• Lead internal and external L1, L2, L3 support teams, ensuring SLAs are met.


• Manage technology vendors and external partners, ensuring effective collaboration and service delivery.


• Drive incident management, resolution and root-cause analysis.


• Translate operational insights and user feedback into prioritised product and engineering backlog items.


• Ensure clear and up-to-date technical and operational documentation, including APIs, developer portals and service requests.


• Track operational, adoption and performance KPIs to continuously improve platform health and user experience.


• Partner closely with Product, Engineering and business stakeholders to ensure scalable and efficient operations.


• Strong experience in IT Service Management (ITSM) and digital platform operations.


• Solid understanding of SDLC, APIs, data analytics and cloud platforms such as AWS and Azure.


• Experience coordinating L1/L2/L3 support teams.


• Proven vendor and external partner management experience.


• Strong understanding of incident management, root-cause analysis and continuous improvement.


• Experience defining SOPs, service models and operational KPIs.


• Excellent communication and stakeholder management skills.


• Ability to bridge the gap between Product, Engineering and business teams.


• Familiarity with sports technology, sports analytics or the football industry is a plus.


• Fluency in English and Spanish, written and spoken.


• 5+ years of professional experience in IT/IS, with a strong focus on ITSM and technology operations.


• Proven experience operating and supporting modern technology platforms.


• Experience managing multi-tiered support teams and external technology partners.


• Bachelor’s degree in Computer Science, Engineering or a related field, or equivalent professional experience.


• International experience and working with global or distributed teams is highly valued.


• Languages: Fluent in English and Spanish.


• Work environment: International, multidisciplinary and fast-paced.

At AS1, you won’t just keep the lights on — you’ll build the operational backbone that enables a global football organization to run on reliable, well-supported technology.

You’ll have the opportunity to:

• Take ownership of how our digital platforms are supported and operated.


• Design our service and support model from the ground up as we scale.


• Work directly with Product, Engineering and leadership, turning operational insight into roadmap priorities.


• Work with platforms, vendors and stakeholders across international markets.

Are you excited about technology operations, digital platforms and building scalable support models in a global sports environment?