Global Content Ops & Data Insights Analyst

Gracia101 Talent Solutions; O Chazo; Presencial; EUR 42.000 - 64.000; Jornada completa

Descripción de la vacante

Gracia101 Talent Solutions seeks a Global Tech Commercial & Marketing Services Ops Analyst to join the GCMS team. You will serve as a first-line technology and operations support point for Content Hub, DAM, PIM, publishing, and related content services, across global geographies.

You’ll handle incidents, support content workflows, analyze data, and drive process improvements, collaborating with business and tech stakeholders to meet SLAs and ensure data quality.

Formación

• Bachelor’s degree in Marketing, Business Admin, Communications, Information Management, Digital Commerce, Information Technology, or a related field.
• 2+ years of experience in operations support, marketing operations, customer service, business operations, or related environment.
• Fluent English is required.
• Experience with ticketing systems, workflow tools, CRM platforms, or service management solutions is a plus.

Responsabilidades

• Provide first-line support to Content Hub users, handling operational requests, questions, and issues.
• Monitor, track, and resolve incidents, service requests, and operational issues.
• Support day-to-day content, product information, and publishing processes.
• Help ensure data and content quality, including metadata, taxonomy, user access, and operational controls.
• Create and maintain procedures, operational documentation, and knowledge articles.
• Analyze operational data and prepare reports, dashboards, and KPI metrics.
• Conduct root cause analysis and identify opportunities for process improvement.
• Collaborate with business and technology stakeholders to ensure timely issue resolution.
• Support compliance with company policies, processes, and SLAs.
• Contribute to automation, efficiency, and continuous improvement initiatives.
• Support other technologies and services within the GCMS scope when required.

Conocimientos

Analytical skills

Organizational skills

Problem solving

Fluent English

Educación

Bachelor’s degree in Marketing/Business/IT or related field

Herramientas

Ticketing systems

Workflow tools

CRM platforms

Service management solutions

Excel & Office 365

Descripción del empleo

Gracia101 Talent Solutions seeks a Global Tech Commercial & Marketing Services Ops Analyst to join the GCMS team. You will serve as a first-line technology and operations support point for Content Hub, DAM, PIM, publishing, and related content services, across global geographies.

You’ll handle incidents, support content workflows, analyze data, and drive process improvements, collaborating with business and tech stakeholders to meet SLAs and ensure data quality.