Content Ops Analyst: DAM & PIM Tech Support

Gracia101 Talent Solutions; Tarragona; Presencial; EUR 32.000 - 48.000; Jornada completa

Descripción de la vacante

Gracia101 Talent Solutions in Tarragona, Spain, seeks a Global Tech Commercial & Marketing Services Ops Analyst to join the GCMS team. You will be the first-line tech and operations support for Content Hub, DAM, PIM, publishing and related content operations.

You will monitor incidents, support content and product information processes, ensure data quality, and develop procedures and reports as part of a broader automation effort.

Formación

• Bachelor's degree in Marketing, Business Administration, Communications, Information Management, Digital Commerce, Information Technology, or a related field.
• 2+ years of experience in operations support, marketing operations, customer service, business operations, or a related environment.
• Strong interest in digital content, marketing technology, digital commerce, or content operations.
• Strong analytical, organizational, and problem-solving skills.
• Fluent English is required.
• Experience with ticketing systems, workflow tools, CRM platforms, or service management solutions is a plus.

Responsabilidades

• Provide first-line support to Content Hub users, handling operational requests, questions, and issues.
• Monitor, track, and resolve incidents, service requests, and operational issues.
• Support day-to-day content, product information, and publishing processes.
• Help ensure data and content quality, including metadata, taxonomy, user access, and operational controls.
• Create and maintain procedures, operational documentation, and knowledge articles.
• Analyze operational data and prepare reports, dashboards, and KPI metrics.
• Conduct root cause analysis and identify opportunities for process improvement.
• Collaborate with business and technology stakeholders to ensure timely issue resolution.
• Support compliance with company policies, processes, and SLAs.
• Contribute to automation, efficiency, and continuous improvement initiatives.
• Support other technologies and services within the GCMS scope when required.

Conocimientos

Excel/Office 365

Reporting/dashboard creation

Ticketing tools

Content management principles

DAM & PIM basics

Digital marketing & content operations

Process/workflow management

Data analysis & visualization

Documentation management

Educación

Bachelor's degree in Marketing/Business/IT/related

Herramientas

Ticketing systems

CRM platforms

Workflow tools

Service management solutions

Descripción del empleo

Gracia101 Talent Solutions in Tarragona, Spain, seeks a Global Tech Commercial & Marketing Services Ops Analyst to join the GCMS team. You will be the first-line tech and operations support for Content Hub, DAM, PIM, publishing and related content operations.

You will monitor incidents, support content and product information processes, ensure data quality, and develop procedures and reports as part of a broader automation effort.