Digital Content Operations IT Analyst

Gracia101 Talent Solutions; Santander; Presencial; EUR 40.000 - 60.000; Jornada completa

Descripción de la vacante

Gracia101 Talent Solutions is seeking a Global Tech Commercial & Marketing Services Ops Analyst to join the GCMS team. You will provide first-line technology and operations support for Content Hub, DAM, PIM, publishing, and related digital content services.

Based in Santander, you will handle incidents, process requests, maintain documentation, and contribute to dashboards, reports, and KPI metrics while collaborating with business and technology stakeholders to improve processes.

Formación

• Bachelor's degree in Marketing, Business Administration, Communications, Information Management, Digital Commerce, Information Technology, or a related field.
• 2+ years of experience in operations support, marketing operations, customer service, business operations, or a related environment.
• Fluent English is required.
• Experience with ticketing systems, workflow tools, CRM platforms, or service management solutions is a plus.

Responsabilidades

• Provide first-line support to Content Hub users, handling operational requests, questions, and issues.
• Monitor, track, and resolve incidents, service requests, and operational issues.
• Support day-to-day content, product information, and publishing processes.
• Help ensure data and content quality, including metadata, taxonomy, user access, and operational controls.
• Create and maintain procedures, operational documentation, and knowledge articles.
• Analyze operational data and prepare reports, dashboards, and KPI metrics.
• Conduct root cause analysis and identify opportunities for process improvement.
• Collaborate with business and technology stakeholders to ensure timely issue resolution.
• Support compliance with company policies, processes, and SLAs.
• Contribute to automation, efficiency, and continuous improvement initiatives.
• Support other technologies and services within the GCMS scope when required.

Descripción del empleo

Gracia101 Talent Solutions is seeking a Global Tech Commercial & Marketing Services Ops Analyst to join the GCMS team. You will provide first-line technology and operations support for Content Hub, DAM, PIM, publishing, and related digital content services.

Based in Santander, you will handle incidents, process requests, maintain documentation, and contribute to dashboards, reports, and KPI metrics while collaborating with business and technology stakeholders to improve processes.