German-Speaking Customer Support Pro – Troubleshooter

Factorial; Barcelona; Presencial; EUR 30.000 - 40.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

High growth environment

Private health insurance

Wellbeing benefits

Descripción de la vacante

Factorial in Barcelona offers an opportunity to manage and grow relationships with our existing customer base. You will handle inquiries through tickets, phone, email, and chat, ensuring swift resolutions and clear communication.

We value ownership, proactive thinking, and strong teamwork. Prior experience in customer-facing roles is a plus, and you will contribute to a supportive, fast-paced SaaS environment in our expanding European teams.

Formación

• Fluent in German and English.
• Demonstrates ownership on each activity.
• Proactive and able to propose new ideas.
• Excellent communication and problem-solving skills.
• Team player attitude.
• Previous customer-facing experience is a plus.

Responsabilidades

• Maintain and strengthen relationships with existing customers.
• Resolve queries via ticket, phone, email, or chat.
• Coordinate with operations to address bugs and basic troubleshooting.
• Provide information about products, services, and policies.
• Document interactions and follow up as needed.

Conocimientos

German language

English language

Ownership mindset

Proactive mindset

Communication excellence

Team player

Customer experience

Descripción del empleo

Factorial in Barcelona offers an opportunity to manage and grow relationships with our existing customer base. You will handle inquiries through tickets, phone, email, and chat, ensuring swift resolutions and clear communication.

We value ownership, proactive thinking, and strong teamwork. Prior experience in customer-facing roles is a plus, and you will contribute to a supportive, fast-paced SaaS environment in our expanding European teams.