Customer Support Associate German Market

Factorial; Barcelona; Presencial; EUR 30.000 - 40.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

High growth environment

Private health insurance

Wellbeing benefits

Descripción de la vacante

Factorial in Barcelona offers an opportunity to manage and grow relationships with our existing customer base. You will handle inquiries through tickets, phone, email, and chat, ensuring swift resolutions and clear communication.

We value ownership, proactive thinking, and strong teamwork. Prior experience in customer-facing roles is a plus, and you will contribute to a supportive, fast-paced SaaS environment in our expanding European teams.

Formación

• Fluent in German and English.
• Demonstrates ownership on each activity.
• Proactive and able to propose new ideas.
• Excellent communication and problem-solving skills.
• Team player attitude.
• Previous customer-facing experience is a plus.

Responsabilidades

• Maintain and strengthen relationships with existing customers.
• Resolve queries via ticket, phone, email, or chat.
• Coordinate with operations to address bugs and basic troubleshooting.
• Provide information about products, services, and policies.
• Document interactions and follow up as needed.

Conocimientos

German language

English language

Ownership mindset

Proactive mindset

Communication excellence

Team player

Customer experience

Descripción del empleo

What you’ll do:

• Maintain and create simultaneously strong relationships with existing customers.
• Problem-solving: Ensure all needs and queries are resolved via ticket/phone/email/chat.
• Control and follow up on any bugs with the operations team and the client. Assist with basic troubleshooting.
• Provide information about products/services/policies.
• Document Interactions.

Your Profile

• Expert level of German and English proficient speaker.
• You demonstrate full ownership on each activity you develop.
• You are proactive and you like to put forward new ideas.
• Excellence in communicating and problem-solving.
• You are a team player.
• Previous experience dealing with Customers is a plus!

About Us

At Factorial, we’re building the leading business management software for companies of all sizes. Our platform centralizes key workflows across HR, finance, and operations, freeing teams from manual processes so they can focus on what really matters: leading, growing, and taking care of their people. With over 1,200 employees across 7 markets, we serve 700,000+ users and are one of Europe’s fastest-growing SaaS companies, backed by top-tier investors and proudly headquartered in Barcelona. We believe in bold goals, radical ownership, and inclusive collaboration. If you're excited to shape the future of business management technology, we’d love to meet you.

Our Values

• We own it: We take responsibility for every project. We make decisions, not excuses.
• We learn and teach: We're dedicated to learning something new every day and, above all, share it.
• We partner: Every decision is a team decision. We trust each other.
• We grow fast: We act fast. We think that the worst mistake is not learning from them.
• We believe in diverse talent: We welcome applicants from all backgrounds and strongly encourage people of diverse experiences and identities to apply.
• We believe in inclusion: We are committed to equal opportunities and actively promote workplace inclusion of people with disabilities. If you would like to learn more about our inclusive recruitment processes, you are welcome to indicate so optionally and we will share additional information with you.

Perks of being part of our team

• High growth, multicultural and friendly environment
• Alan as private health insurance
• Healthy life with Wellhub (Gyms, pools, outdoor classes)
• Save expenses with Cobee
• Language classes
• Breakfast in the office and organic fruit
• Nora discounts
• Free caffeine and theine
• Pet Friendly

Wanna learn more about us? Check our website!