Fashion Support Specialist - Romanian Speaking (Onsite Barcelona)

Concentrix Spain Business Process Outsourcing S.L.U.; Barcelona; On-site; EUR 20,000 - 22,000; Full time

Benefits offered by this job

Onsite Barcelona Office

Referral bonuses

Fully paid training

Career development

Job summary

Concentrix is seeking a Fashion Support Consultant (Romanian speaking) to join onsite in Barcelona. You will handle customer interactions via phone and email, log activities, and resolve issues within SLAs while staying updated on products and processes.

The role offers a full-time schedule (39 hours/week) with a fixed gross salary of €19,623.94 per year plus up to €1,200 gross per year in bonus, and onsite office in Barcelona. Training is provided and career development programs are available.

Qualifications

• Bilingual Romanian and advanced English proficiency.
• Experience in a customer service environment is preferred.
• Good understanding of IT platforms, equipment, and applications (Windows, MS Office, internet settings).

Responsibilities

• Handle incoming customer interactions via phone, email, and other channels, ensuring a high-quality service experience.
• Accurately log all interactions and provide timely solutions in line with SLAs.
• Maintain up-to-date knowledge of products, services, and systems.
• Identify and elicit complex cases when needed to ensure effective resolution.

Skills

Romanian language

English language

Customer service

Active listening

Problem solving

Ownership

Tools

Windows

MS Office

Internet settings

Job description

Concentrix is seeking a Fashion Support Consultant (Romanian speaking) to join onsite in Barcelona. You will handle customer interactions via phone and email, log activities, and resolve issues within SLAs while staying updated on products and processes.

The role offers a full-time schedule (39 hours/week) with a fixed gross salary of €19,623.94 per year plus up to €1,200 gross per year in bonus, and onsite office in Barcelona. Training is provided and career development programs are available.