German Banking Support Specialist — Madrid (Permanent Contract)

CBT; Madrid; Presencial; EUR 21.000 - 25.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Paid training

Structured onboarding

Permanent contract

Descripción de la vacante

CBT in Madrid is seeking a German Customer Support Specialist in the banking sector to support German-speaking clients via phone, chat and email. The role offers a 3‑month temporary contract with a permanent contract based on performance, a salary of €22,800 gross per year plus a €1,200 annual bonus, and a paid training with structured onboarding.

Initial training runs 09:00–15:00 for five weeks, then full-time 39h/week.

Formación

• Native German speaker mandatory.
• Spanish level B2 or higher.
• Confident in customer communication.
• Able to multitask in a fast-paced environment.
• Strong empathy and problem-solving skills.
• Experience in customer service or banking is a plus.

Responsabilidades

• Support customers via phone, email, and chat.
• Handle banking-related inquiries and front desk incidents.
• Deliver fast, accurate, and customer-oriented solutions.
• Maintain high service quality standards.
• Ensure efficient resolution of customer issues.
• Provide professional support to German-speaking clients.

Conocimientos

German native

Spanish B2

Customer communication

Multitasking

Empathy

Banking knowledge

Customer service

Descripción del empleo

CBT in Madrid is seeking a German Customer Support Specialist in the banking sector to support German-speaking clients via phone, chat and email. The role offers a 3‑month temporary contract with a permanent contract based on performance, a salary of €22,800 gross per year plus a €1,200 annual bonus, and a paid training with structured onboarding.

Initial training runs 09:00–15:00 for five weeks, then full-time 39h/week.