Generalista de Recursos Humanos

MCI; Navia de Suarna; On-site; EUR 17,000 - 25,000; Full time

Job summary

MCI busca un/a Generalista de RRHH con experiencia para apoyar iniciativas de personal, promover relaciones positivas y asegurar el cumplimiento normativo. Se prioriza habilidad para trabajar en un entorno acelerado y gestionar múltiples prioridades, con foco en retención y mejora de procesos.

El/la candidato/a ideal posee fluidez en inglés, dominio de herramientas MS Office y experiencia en operaciones de centros de contacto.

Qualifications

• Más de 2 años de experiencia como Generalista de RRHH
• Título universitario en Recursos Humanos, Negocios o campo relacionado
• Habilidades excepcionales de comunicación e interpersonales
• Conocimiento práctico de Microsoft Office (Outlook, Excel, Word, PowerPoint)
• Capacidad para resolver conflictos y trabajar en un entorno acelerado
• Habilidades de gestión del tiempo, planificación y organización
• Habilidades de presentación (oral y escrita)
• Capacidad para leer y hablar inglés con fluidez

Responsibilities

• Soporte General de RRHH, en asociación con operaciones
• Realizar entradas precisas y oportunas en HRIS
• Asegurar que las políticas se administren de manera justa y consistente
• Realizar funciones de auditoría y cumplimiento (nómina, informes)
• Mantener registros de empleados cumpliendo requisitos
• Comunicar y ejecutar cambios en políticas y procedimientos
• Comprender objetivos comerciales y proponer estrategias de RRHH
• Monitorear el compromiso de los empleados, incluyendo interacciones remotas
• Gestión de relaciones con empleados y resolución de disputas
• Adaptarse a entornos complejos y cambios macroeconómicos y fiscales
• Impulsar programas de relaciones con empleados y retención
• Manejar múltiples prioridades y alta carga de trabajo
• Excelentes habilidades organizativas e interpersonales
• Trabajar con diversos estilos de aprendizaje y retroalimentación

Skills

RRHH Generalista

Comunicación efectiva

Relaciones con empleados

Gestión de conflictos

Atención al cliente

Planificación

Education

Licenciatura en RRHH

Tools

MS Office

Outlook

Excel

PowerPoint

Job description

Hermosillo, SO

POSITION OVERVIEW

MCI es una empresa líder en Externalización de Procesos de Negocio (BPO) que se especializa en ofrecer soluciones personalizadas para satisfacer las diversas necesidades de nuestros clientes. Con un compromiso con la excelencia y un enfoque en la innovación, nos hemos establecido como un socio de confianza en la industria.

Estamos buscando un generalista de recursos humanos experimentado para apoyar y ejecutar nuestras iniciativas de personal promoviendo relaciones positivas con los empleados y su retención, asegurando el cumplimiento con las agencias estatales y federales, y proporcionando un soporte integral de RRHH. Los candidatos para este puesto deben ser oradores carismáticos, amigables, creativos, altamente confiables y poseer una fuerte ética de trabajo. Se prefieren experiencia en operaciones de centros de llamadas o servicios al cliente.

POSITION RESPONSIBILITIES

• Soporte General de RRHH, en asociación con operaciones
• Realizar entradas precisas y oportunas en las bases de datos del HRIS
• Asegurar que las políticas se administren de manera justa y consistente en toda el área de responsabilidad
• Realizar funciones de auditoría y cumplimiento según se solicite en temas como la verificación de informes de auditoría e información de nómina
• Mantener los registros de los empleados en cumplimiento con los requisitos estatales y federales
• Comunicar y ejecutar los cambios necesarios en políticas y procedimientos
• Comprender los objetivos comerciales y recomendar estrategias efectivas de RRHH
• Monitorear el compromiso de los empleados con un enfoque "práctico" que puede incluir interacciones remotas
• Realizar funciones de relaciones con los empleados, incluyendo la resolución de problemas y disputas
• Adaptarse al entorno de trabajo complejo y en rápida evolución respondiendo al entorno macroeconómico y a las políticas fiscales
• Pasión por soluciones innovadoras de RRHH y mejora de procesos
• Impulsar programas efectivos de relaciones con los empleados, retención y recompensas
• Comodidad con una carga de trabajo alta
• Gestionar múltiples prioridades
• Excelentes habilidades organizativas e interpersonales

CANDIDATE QUALIFICATIONS

¿TE PREGUNTAS SI ERES UNA BUENA OPCIÓN PARA ESTE PUESTO?

• Más de 2 años de experiencia como Generalista de RRHH
• Título universitario en Recursos Humanos, Negocios, o campo relacionado, o experiencia equivalente
• Habilidades excepcionales de comunicación e interpersonales
• Conocimiento práctico de Microsoft Office, incluyendo Outlook, Excel, Word y PowerPoint
• Comprensión de herramientas y técnicas de capacitación
• Poseer habilidades efectivas de resolución de conflictos
• Poseer habilidades de gestión del tiempo, planificación, organización y multitarea
• Excelentes habilidades de presentación (oral y escrita)
• Capacidad para trabajar en un entorno profesional pero acelerado
• Excelentes habilidades de planificación, gestión y coordinación, y la capacidad de trabajar con una variedad de estilos de aprendizaje
• Abordar brechas de conocimiento, experiencia y rendimiento con retroalimentación constructiva
• Cómodo con proporcionar y aceptar retroalimentación crítica
• Capaz de priorizar y organizar el trabajo de manera eficiente para cumplir con los plazos.
• Capacidad para leer y hablar inglés con fluidez

ABOUT MCI (PARENT COMPANY)

MCI helps customers take on their CX and DX challenges differently, creating industry-leading solutions that deliver exceptional experiences and drive optimal performance. MCI assists companies with business process outsourcing, staff augmentation, contact center customer services, and IT Services needs by providing general and specialized hosting, software, staff, and services.

In 2019, Marlowe Companies Inc. (MCI) was named by Inc. Magazine as Iowa's Fastest Growing Company in the State of Iowa and was named the 452nd Fastest Growing Privately Company in the USA, making the coveted top 500 for the first time. MCI's subsidiaries had previously made Inc. Magazine's List of Fastest-Growing Companies 15 times, respectively. MCI has ten business process outsourcing service delivery facilities in Georgia, Florida, Texas, New Mexico, California, Kansas, Nova Scotia, South Africa, and the Philippines.

Driving modernization through digitalization, MCI ensures clients do more for less. MCI is the holding company for a diverse lineup of tech-enabled business services operating companies. MCI organically grows, acquires, and operates companies that have synergistic products and services portfolios, including but not limited to Automated Contact Center Solutions (ACCS), customer contact management, IT Services (IT Schedule 70), and Temporary and Administrative Professional Staffing (TAPS Schedule 736), Business Process Management (BPM), Business Process Outsourcing (BPO), Claims Processing, Collections, Customer Experience Provider (CXP), Customer Service, Digital Experience Provider (DXP), Account Receivables Management (ARM), Application Software Development, Managed Services, and Technology Services, to mid-market, Federal & enterprise partners. MCI now employs 10,000+ talented individuals with 150+ diverse North American client partners across the following MCI brands: MCI BPO, MCI BPOaaS, MarketForce, GravisApps, Gravis Marketing, MarchEast, Mass Markets, MCI Federal Services (MFS), OnBrand24, The Sydney Call Center, Valor Intelligent Processing (VIP), BYC Aqua, EastWest BPO, TeleTechnology, and Vinculum.

CONDITIONS OF EMPLOYMENT

• All MCI Locations
• Must be authorized to work in the country where the job is based.
• Subject to the program and location of the position
• Must be willing to submit up to a LEVEL II background and/or security investigation with a fingerprint. Job offers are contingent on background/security investigation results.
• Must be willing to submit to drug screening. Job offers are contingent on drug screening results.

COMPENSATION DETAILS

At MCI, we believe that your hard work deserves recognition and reward. Our compensation and benefits packages are designed to be competitive and to grow with you over time. Starting compensation is based on experience, and we offer a variety of benefits and incentives to support and reward our team members.

What You Can Expect From MCI:

We understand the importance of balance and support, which is why we offer a variety of benefits and incentives that go beyond a paycheck. Our team members enjoy:

• Paid Time Off: Earn PTO and paid holidays to take the time you need.
• Incentives & Rewards: Participate in daily, weekly, and monthly contests that include cash bonuses and prizes ranging from electronics to dream vacations-and sometimes even cars!
• Health Benefits: Full-time employees are eligible for comprehensive medical, dental, and vision coverage after 90 days of employment, and all employees have access to MEC medical plans after just 30 days. Benefit options vary by location.
• Retirement Savings: Secure your future with retirement savings programs, where available.
• Disability Insurance: Short- and long-term disability coverage is available to help protect you during unexpected challenges.
• Life Insurance: Access life insurance options to safeguard your loved ones.
• Career Growth: With a focus on internal promotions, employees enjoy significant advancement opportunities.
• Paid Training: Learn new skills while earning a paycheck.
• Fun, Engaging Work Environment: Enjoy a team-oriented culture that fosters collaboration and engagement.
• Casual Dress Code: Be comfortable while you work.

Compensation & Benefits That Fit Your Life

MCI takes pride in tailoring our offerings to fit the needs of our diverse team across subsidiaries and locations. While specific benefits and incentives may vary by geography, the core of our commitment remains the same: rewarding effort, providing growth opportunities, and creating an environment where every employee feels valued.

PHYSICAL REQUIREMENTS

This job operates in a professional office environment. While performing the duties of this job, the employee will be largely sedentary and will be required to sit/stand for long periods while using a computer and telephone headset. The employee will be regularly required to operate a computer and other office equipment, including a phone, copier, and printer. The employee may occasionally be required to move about the office to accomplish tasks; reach in any direction; raise or lower objects, move objects from place to place, hold onto objects, and move or exert force up to forty (40) pounds.

REASONABLE ACCOMMODATION

Consistent with the Americans with Disabilities Act (ADA), it is the policy of MCI and its affiliates to provide reasonable accommodations when requested by a qualified applicant or employee with a disability unless such accommodations would cause undue hardship. The policy regarding requests for reasonable accommodation applies to all aspects of employment. If reasonable accommodations are needed, please contact Human Resources.

DIVERSITY AND EQUALITY

At MCI and its subsidiaries, we embrace differences and believe diversity benefits our employees, company, customers, and community. All aspects of employment at MCI are based solely on a person's merit and qualifications. MCI maintains a work environment free from discrimination, where employees are treated with dignity and respect. All employees are responsible for fulfilling MCI's commitment to a diverse and equal-opportunity work environment.

MCI does not discriminate against any employee or applicant on the basis of age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations, and ordinances. MCI will consider qualified applicants with criminal histories for employment in a manner consistent with local and federal requirements.

MCI will not tolerate discrimination or harassment based on any of these characteristics. We adhere to these principles in all aspects of employment, including recruitment, hiring, training, compensation, promotion, benefits, social and recreational programs, and discipline. In addition, MCI's policy is to provide reasonable accommodation to qualified employees with protected disabilities to the extent required by applicable laws, regulations, and ordinances where an employee works.