Supervisor de Ventas de Centro de Llamadas

Mass Markets; Navia de Suarna; Presencial; EUR 32.000 - 45.000; Jornada completa

Descripción de la vacante

Mass Markets is seeking an experienced Sales Supervisor to lead and manage a team of sales representatives, train and motivate them to hit revenue targets. The role involves mentoring, setting clear goals, and collaborating with marketing to drive coordinated campaigns.

You will work under sales leadership to monitor KPIs and SLAs, while guiding the team in a fast-paced contact center environment. A associate degree and strong English are required; extensive call center experience and leadership

Formación

• 3+ years in sales or 2+ years in sales management.
• Associate degree or relevant work experience.
• Exceptional communication and interpersonal skills.
• Proven track record in sales with a history of success.
• Knowledge of sales techniques and methodologies.
• Analytical and strategic thinking.
• Previous leadership or supervisory experience.
• Strong leadership and interpersonal skills.
• Advanced knowledge of call center tools and technology for managing KPIs and SLAs.
• Ability to hold team members accountable for performance, adherence, KPIs and processes.
• Effective conflict resolution skills (customer and agent conflicts).
• Advanced knowledge of Microsoft Office (Outlook, Excel, Word, PowerPoint).
• Ability to work in a fast-paced dynamic environment.
• Willingness and enthusiasm to learn new products and systems.
• Ability to read and speak English fluently.

Responsabilidades

• Lead and supervise a team of sales representatives.
• Provide guidance, support and mentoring to team members.
• Foster a positive and collaborative team culture.
• Set sales goals and targets for the team.
• Monitor and analyze sales performance metrics.
• Implement strategies to meet and exceed sales targets.
• Conduct training sessions for the sales team to improve skills.
• Provide coaching and ongoing feedback to improve performance.
• Build and maintain strong relationships with key clients.
• Resolve customer complaints and issues promptly.
• Collaborate with sales and marketing teams to develop effective strategies.
• Stay informed about industry trends and competitors to adjust strategies accordingly.
• Prepare and present regular performance reports to management.
• Provide ideas and recommendations for improvements.
• Collaborate with the finance department to manage and allocate the sales budget.
• Participate in recruitment and selection of new sales team members.
• Onboard and train new employees.
• Direct workforce management activities and set performance goals accordingly.

Conocimientos

Sales leadership

Communication

Interpersonal skills

Sales experience

Sales techniques

Analytical thinking

Leadership experience

KPI tracking

Conflict resolution

MS Office

Educación

Associate degree

Herramientas

Call center software

CRM systems

Descripción del empleo

Position Overview

MCI is one of the fastest-growing tech-enabled business services companies in the USA, with a strong call center footprint and operations that extend across multiple countries. We deliver Customer Experience (CX), Business Process Outsourcing (BPO), and Anything-as-a-Service (XaaS) cloud technology solutions across a wide range of industries, including healthcare, retail, government, education, telecom, technology e-commerce, and financial services. Our contact centers are powered by both on-site and remote agents, leveraging advanced technologies to enhance customer journeys, drive scalability and reduce costs.

Position Overview

MCI is one of the fastest-growing tech-enabled business services companies in the USA, with a strong call center footprint and operations that extend across multiple countries. We deliver Customer Experience (CX), Business Process Outsourcing (BPO), and Anything-as-a-Service (XaaS) cloud technology solutions across a wide range of industries, including healthcare, retail, government, education, telecom, technology e-commerce, and financial services. Our contact centers are powered by both on-site and remote agents, leveraging advanced technologies to enhance customer journeys, drive scalability and reduce costs.
At MCI we are committed to fostering an environment where professionals can build meaningful careers, access continuous learning and development opportunities and contribute to the success of a globally expanding, industry-leading organization.
Estamos buscando un Supervisor de Ventas experimentado para liderar y gestionar un equipo de representantes de ventas con el fin de alcanzar los objetivos y metas de ventas. Este rol implica entrenar, capacitar y motivar al equipo de ventas para maximizar su rendimiento e impulsar el crecimiento de los ingresos.

Position Responsibilities

Key Responsibilities

• Liderar y supervisar un equipo de representantes de ventas.
• Proporcionar orientación, apoyo y mentoría a los miembros del equipo.
• Fomentar una cultura de equipo positiva y colaborativa.
• Establecer objetivos y metas de ventas para el equipo.
• Monitorear y analizar las métricas de rendimiento de ventas.
• Implementar estrategias para alcanzar y superar los objetivos de ventas.
• Realizar sesiones de capacitación para el equipo de ventas para mejorar sus habilidades.
• Proporcionar coaching y retroalimentación continua para mejorar el rendimiento individual y del equipo.
• Construir y mantener relaciones sólidas con clientes clave.
• Resolver las quejas y problemas de los clientes de manera oportuna.
• Colaborar con los equipos de ventas y marketing para desarrollar estrategias de ventas efectivas.
• Mantenerse informado sobre las tendencias de la industria y los competidores para ajustar las estrategias en consecuencia.
• Preparar y presentar informes regulares sobre el rendimiento de ventas a la gerencia.
• Proporcionar ideas y recomendaciones para mejorar.
• Colaborar con el departamento de finanzas para gestionar y asignar eficazmente el presupuesto de ventas.
• Participar en el reclutamiento y selección de nuevos miembros del equipo de ventas.
• Integrar y capacitar a los nuevos empleados.
• Dirigir las actividades de gestión de la fuerza laboral y establecer objetivos y metas de rendimiento en consecuencia.

Candidate Qualifications

WONDER IF YOU ARE A GOOD FIT FOR THIS POSITION?

• Experiencia mínima de 3 años en ventas o 2 años en gestión de ventas.
• Título de asociado y/o experiencia laboral relevante.
• Habilidades excepcionales de comunicación e interpersonales.
• Experiencia comprobada en ventas, con un historial de éxito.
• Conocimiento de técnicas y metodologías de ventas.
• Pensamiento analítico y estratégico.
• Experiencia previa en un rol de liderazgo o supervisión.
• Fuertes habilidades de liderazgo e interpersonales.
• Conocimiento superior de herramientas y tecnología de centros de llamadas utilizadas para gestionar KPIs y SLAs.
• Capacidad para responsabilizar a los miembros del equipo por su rendimiento laboral, incluyendo la adherencia, los KPI y los procesos.
• Poseer habilidades efectivas de resolución de conflictos (tanto conflictos con clientes como con agentes).
• Conocimiento avanzado de Microsoft Office, incluyendo Outlook, Excel, Word y PowerPoint.
• Capacidad para trabajar en un entorno dinámico y de ritmo rápido.
• Capacidad y entusiasmo por aprender nuevos productos y sistemas.
• Capacidad para leer y hablar inglés con fluidez.

Physical Requirements

This job operates in a professional office environment. While performing the duties of this job, the employee will be largely sedentary and will be required to sit/stand for long periods while using a computer and telephone headset. The employee will be regularly required to operate a computer and other office equipment, including a phone, copier, and printer. The employee may occasionally be required to move about the office to accomplish tasks; reach in any direction; raise or lower objects, move objects from place to place, hold onto objects, and move or exert force up to forty (40) pounds.

CONDITIONS OF EMPLOYMENT

All MCI Locations

• Must be authorized to work in the country where the job is based.

Subject to the program and location of the position

• Must be willing to submit up to a LEVEL II background and/or security investigation with a fingerprint. Job offers are contingent on background/security investigation results.
• Must be willing to submit to drug screening. Job offers are contingent on drug screening results.

REASONABLE ACCOMMODATION

Consistent with the Americans with Disabilities Act (ADA), it is the policy of MCI and its affiliates to provide reasonable accommodations when requested by a qualified applicant or employee with a disability unless such accommodations would cause undue hardship. The policy regarding requests for reasonable accommodation applies to all aspects of employment. If reasonable accommodations are needed, please contact Human Resources.

EQUAL OPPORTUNITY EMPLOYER

At MCI and its subsidiaries, we embrace differences and believe diversity benefits our employees, company, customers, and community. All aspects of employment at MCI are based solely on a person's merit and qualifications. MCI maintains a work environment free from discrimination, where employees are treated with dignity and respect. All employees are responsible for fulfilling MCI's commitment to a diverse and equal-opportunity work environment.

MCI will not discriminate against any employee or applicant on the basis of age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations, and ordinances. MCI will consider qualified applicants with criminal histories for employment in a manner consistent with local and federal requirements.

MCI will not tolerate discrimination or harassment based on any of these characteristics. We adhere to these principles in all aspects of employment, including recruitment, hiring, training, compensation, promotion, benefits, social and recreational programs, and discipline. In addition, MCI's policy is to provide reasonable accommodation to qualified employees with protected disabilities to the extent required by applicable laws, regulations, and ordinances where an employee works.

About Mci (parent Company)

MCI helps customers take on their CX and DX challenges differently, creating industry-leading solutions that deliver exceptional experiences and drive optimal performance. MCI assists companies with business process outsourcing, staff augmentation, contact center customer services, and IT Services needs by providing general and specialized hosting, software, staff, and services.

In 2019, Marlowe Companies Inc. (MCI) was named by Inc. Magazine as Iowa's Fastest Growing Company in the State of Iowa and was named the 452nd Fastest Growing Privately Company in the USA, making the coveted top 500 for the first time. MCI's subsidiaries had previously made Inc. Magazine's List of Fastest-Growing Companies 15 times, respectively. MCI has ten business process outsourcing service delivery facilities in Georgia, Florida, Texas, New Mexico, California, Kansas, Nova Scotia, South Africa, and the Philippines.

Driving modernization through digitalization, MCI ensures clients do more for less. MCI is the holding company for a diverse lineup of tech-enabled business services operating companies. MCI organically grows, acquires, and operates companies that have synergistic products and services portfolios, including but not limited to Automated Contact Center Solutions (ACCS), customer contact management, IT Services (IT Schedule 70), and Temporary and Administrative Professional Staffing (TAPS Schedule 736), Business Process Management (BPM), Business Process Outsourcing (BPO), Claims Processing, Collections, Customer Experience Provider (CXP), Customer Service, Digital Experience Provider (DXP), Account Receivables Management (ARM), Application Software Development, Managed Services, and Technology Services, to mid-market, Federal & enterprise partners. MCI now employs 10,000+ talented individuals with 150+ diverse North American client partners across the following MCI brands: MCI BPO, MCI BPOaaS, MarketForce, GravisApps, Gravis Marketing, MarchEast, Mass Markets, MCI Federal Services (MFS), OnBrand24, The Sydney Call Center, Valor Intelligent Processing (VIP), BYC Aqua, EastWest BPO, TeleTechnology, and Vinculum.

The purpose of the above job description is to provide potential candidates with a general overview of the role. It's not an all-inclusive list of the duties, responsibilities, skills, and qualifications required for the job. You may be asked by your supervisors or managers to perform other duties. You will be evaluated in part based on your performance of the tasks listed in this job description.

The employer has the right to revise this job description at any time. This job description is not an employment contract, and either you or the employer may terminate employment at any time for any reason.