Administrador de Recursos Humanos

Mass Markets, Inc.; Navia de Suarna; Sur place; EUR 30 000 - 42 000; Plein temps

Résumé du poste

Mass Markets, Inc. in Spain seeks an HR Administrator to manage employee records, assist recruitment, payroll support, and benefits administration. You will ensure HR processes comply with local regulations, prepare reports, and support training initiatives across departments.

The role requires confidentiality, professionalism, and the ability to collaborate with a diverse team. Join a growing, tech-enabled organization delivering CX and BPO services across industries, with opportunities for

Qualifications

• Bachelor's degree in HR, Business Administration, or related field.
• Proven experience in a similar HR role or administrative position.
• Strong understanding of HR principles including recruitment, employee relations, and compliance.
• Excellent organizational and time management skills.
• High attention to detail and accuracy.
• Effective communication and interpersonal skills.
• Proficiency in Microsoft Office Suite and HR software/systems.
• Ability to handle confidential information with discretion.
• High level of professionalism and integrity.
• Ability to work independently and in a team.
• Ability to read and speak English fluently.

Responsabilités

• Maintain and update employee records, including personal information, work history and job descriptions.
• Assist in the recruitment process by posting vacancies, reviewing resumes, scheduling interviews, and conducting reference checks.
• Facilitate onboarding for new employees including offer letters, orientation sessions and ensuring required documentation is complete; manage offboarding for departing employees.
• Support payroll processing by collecting and verifying timekeeping information, handling payroll inquiries and ensuring accurate, timely payments.
• Assist employees with benefits enrollment and address any benefits questions or concerns.
• Ensure compliance with company policies and local, state, and federal employment regulations.
• Serve as a point of contact for HR-related questions, providing guidance and support as needed.
• Prepare and maintain HR reports and documentation as required.
• Coordinate training sessions and assist in development and implementation of training programs for employees.
• Provide general administrative support to the HR department and assist with special projects as needed.

Connaissances

HR knowledge

Recruitment experience

Payroll processes

Employee relations

Confidentiality

Formation

Bachelor's degree in HR / Business Admin / related field

Outils

HR software / systems

Description du poste

Position Overview

MCI is one of the fastest-growing tech-enabled business services companies in the USA, with a strong call center footprint and operations that extend across multiple countries. We deliver Customer Experience (CX), Business Process Outsourcing (BPO), and Anything-as-a-Service (XaaS) cloud technology solutions across a wide range of industries, including healthcare, retail, government, education, telecom, technology e-commerce, and financial services. Our contact centers are powered by both on-site and remote agents, leveraging advanced technologies to enhance customer journeys, drive scalability and reduce costs.

At MCI we are committed to fostering an environment where professionals can build meaningful careers, access continuous learning and development opportunities and contribute to the success of a globally expanding, industry-leading organization.

Estamos buscando un Administrador de Recursos Humanos dedicado y orientado a los detalles para unirse a nuestro equipo. Como miembro clave de nuestro departamento de Recursos Humanos, desempeñarás un papel vital en el apoyo a las funciones de RRHH y en asegurar el buen funcionamiento de los procesos de RRHH. Tus responsabilidades incluirán la gestión de registros de empleados, facilitar los procesos de reclutamiento, asistir con la nómina y proporcionar apoyo general de RRHH a los empleados y la gerencia.

Responsibilities

POSITION RESPONSIBILITIES

• Mantener y actualizar los registros de empleados, incluyendo información personal, historial laboral y descripciones de puestos.
• Asistir en el proceso de reclutamiento publicando vacantes de trabajo, revisando currículums, programando entrevistas y realizando verificaciones de referencias.
• Facilitar el proceso de integración para nuevos empleados, incluyendo la preparación de cartas de oferta, la realización de sesiones de orientación y asegurando que toda la documentación requerida esté completa. Gestionar los procesos de salida para empleados que dejan la empresa.
• Apoyar el procesamiento de la nómina recopilando y verificando información de control de tiempo, atendiendo consultas relacionadas con la nómina y asegurando pagos precisos y oportunos.
• Asistir a los empleados con la inscripción en beneficios y atender cualquier pregunta o preocupación relacionada con los beneficios.
• Asegurar el cumplimiento de las políticas de la empresa, así como de las regulaciones locales, estatales y federales en materia de prácticas laborales.
• Servir como punto de contacto para los empleados en cuestiones relacionadas con RRHH, proporcionando orientación y apoyo según sea necesario.
• Preparar y mantener informes y documentación de RRHH según se requiera.
• Coordinar sesiones de capacitación y asistir en el desarrollo e implementación de programas de capacitación para empleados.
• Proporcionar apoyo administrativo general al departamento de RRHH y asistir con proyectos especiales según sea necesario.

Candidate Qualifications

WONDER IF YOU ARE A GOOD FIT FOR THIS POSITION?

The Ideal Candidates For This Position Are Highly Motivated And Dedicated And Should Possess The Below Qualities

• Licenciatura en Recursos Humanos, Administración de Empresas o un campo relacionado.
• Experiencia comprobada en un rol similar de RRHH o posición administrativa.
• Sólida comprensión de los principios y prácticas de RRHH, incluyendo reclutamiento, relaciones con los empleados y cumplimiento.
• Excelentes habilidades organizativas y de gestión del tiempo.
• Gran atención a los detalles y precisión.
• Efectivas habilidades de comunicación e interpersonales.
• Dominio de Microsoft Office Suite (Word, Excel, PowerPoint) y software/sistemas de RRHH.
• Capacidad para manejar información confidencial con discreción.
• Alto nivel de profesionalismo e integridad.
• Capacidad para trabajar de manera independiente y en equipo.
• Capacidad para leer y hablar inglés con fluidez

Physical Requirements

This job operates in a professional office environment. While performing the duties of this job, the employee will be largely sedentary and will be required to sit/stand for long periods while using a computer and telephone headset. The employee will be regularly required to operate a computer and other office equipment, including a phone, copier, and printer. The employee may occasionally be required to move about the office to accomplish tasks; reach in any direction; raise or lower objects, move objects from place to place, hold onto objects, and move or exert force up to forty (40) pounds.

CONDITIONS OF EMPLOYMENT

All MCI Locations

• Must be authorized to work in the country where the job is based.

Subject to the program and location of the position

• Must be willing to submit up to a LEVEL II background and/or security investigation with a fingerprint. Job offers are contingent on background/security investigation results.
• Must be willing to submit to drug screening. Job offers are contingent on drug screening results. (Does not apply in Canada)

REASONABLE ACCOMMODATION

Consistent with the Americans with Disabilities Act (ADA), it is the policy of MCI and its affiliates to provide reasonable accommodations when requested by a qualified applicant or employee with a disability unless such accommodations would cause undue hardship. The policy regarding requests for reasonable accommodation applies to all aspects of employment. If reasonable accommodations are needed, please contact Human Resources.

EQUAL OPPORTUNITY EMPLOYER

At MCI and its subsidiaries, we embrace differences and believe diversity is a benefit to our employees, our company, our customers, and our community. All aspects of employment at MCI are based solely on a person's merit and qualifications. MCI maintains a work environment free from discrimination, one where employees are treated with dignity and respect. All employees share in the responsibility for fulfilling MCI's commitment to a diverse and equal opportunity work environment.

MCI does not discriminate against any employee or applicant on the basis of age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations, and ordinances. MCI will consider for employment qualified applicants with criminal histories in a manner consistent with local and federal requirements.

MCI will not tolerate discrimination or harassment based on any of these characteristics. We adhere to these principles in all aspects of employment, including recruitment, hiring, training, compensation, promotion, benefits , social and recreational programs, and discipline . In addition, it is the policy of MCI to provide reasonable accommodation to qualified employees who have protected disabilities to the extent required by applicable laws, regulations, and ordinances where an employee works.

About Mci (parent Company)

MCI helps customers take on their CX and DX challenges differently, creating industry-leading solutions that deliver exceptional experiences and drive optimal performance. MCI assists companies with business process outsourcing, staff augmentation, contact center customer services, and IT Services needs by providing general and specialized hosting, software, staff, and services.

In 2019, Marlowe Companies Inc. (MCI) was named by Inc. Magazine as Iowa’s Fastest Growing Company in the State of Iowa and was named the 452nd Fastest Growing Privately Company in the USA, making the coveted top 500 for the first time. MCI’s subsidiaries had previously made Inc. Magazine's List of Fastest-Growing Companies 15 times, respectively. MCI has ten business process outsourcing service delivery facilities in Georgia, Florida, Texas, New Mexico, California, Kansas, Nova Scotia, South Africa, and the Philippines.

Driving modernization through digitalization, MCI ensures clients do more for less. MCI is the holding company for a diverse lineup of tech-enabled business services operating companies. MCI organically grows, acquires, and operates companies that have synergistic products and services portfolios, including but not limited to Automated Contact Center Solutions (ACCS), customer contact management, IT Services (IT Schedule 70), and Temporary and Administrative Professional Staffing (TAPS Schedule 736), Business Process Management (BPM), Business Process Outsourcing (BPO),