General Manager — Resort Operations & Revenue Growth

Marriott Vacations; Estepona; Sur place; EUR 120 000 - 150 000; Plein temps

Résumé du poste

Marriott Vacations is seeking a General Manager for MVCI Ancillary and HOA operations in Estepona, Spain. You will oversee P&L, guest service standards, and the implementation of MVCI processes across villas, with budget planning and CAPEX oversight.

You will partner with HR, Finance, and the S&M team to develop training programs, drive pricing strategies, and conduct audits to improve revenue, service quality, and efficiency.

Qualifications

• 2-year degree from an accredited university in Business Administration, Hotel and Restaurant Management, or related major; 8 years experience in the management of operations, sales and marketing, finance and accounting, or related disciplines.
• 4-year bachelor's degree in business administration, Hotel and Restaurant Management, or related major; 6 years experience in the management of operations, sales and marketing, finance and accounting, or related disciplines.
• General Manager experience in full-service property.
• Ability and willingness to work flexible hours including weekends, holidays and late nights.
• Property industry work experience, demonstrating progressive career growth and a proven track record of exceptional performance.

Responsabilités

• Stays current with industry trends and monitors strengths and weakness of competition; explores new business opportunities; develops business plans and curated commercial plans designed to maximize property customer satisfaction, profitability, and market share; ensures property business plans and commercial initiatives are aligned with brand business strategies; translates global strategic plan into one that can be executed on property.
• Executes business plans and defined commercial plans, designed to maximize property customer satisfaction, profitability, and market share; ensures that property business plans and employees are aligned with brand business strategies; holds property leadership team accountable for successful delivery of business plans; experiments with new ideas and takes calculated risks to improve guest satisfaction and profitability; evaluates the success of property business strategies to inform future business plan enhancements; continually ensures business plans and actions have a positive impact on property performance.
• Works closely with Sales and Marketing team to develop revenue generating strategies for the property; identifies new business leads, develops tailored sales approaches, and actively pursues leads with the Sales and Marketing team; ensures the sales and marketing strategy is aligned with brand strategy and is effectively executed against established goals; ensures property leaders understand and leverage demand engines to full potential; augments guest preference for property through booking ease and quality interactions with sales force.
• Creates a cohesive and high-performing Executive Committee that continuously strives for positive results and growth; coaches Executive Committee by providing specific feedback and holds them accountable for performance; creates learning and development opportunities for 2 employees; creates and effectively executes development plans for both direct reports based on their individual strengths, development needs, and career aspirations; ensures all managers are doing the same for their direct reports; indentifies resources needs to strengthen property team; creates succession plans for all supervisory positions and above; actively supports the staffing process; ensures effective work processes, systems and teamwork are in place to maximize individual and overall property performance.
• Serves as a passionate brand advocate and ensures that the intent of the brand is pulled through in the guest experience; communicates a clear and consistent message regarding property and brand goals to employees, property leadership team, and owners; serves as a role model by demonstrating exceptional work ethic and service delivery for all employees on property; champions change;

Formation

2-year degree in Business Administration, Hotel and Restaurant Management, or related major

4-year bachelor's degree in business administration, Hotel and Restaurant Management, or related major

Description du poste

Marriott Vacations is seeking a General Manager for MVCI Ancillary and HOA operations in Estepona, Spain. You will oversee P&L, guest service standards, and the implementation of MVCI processes across villas, with budget planning and CAPEX oversight.

You will partner with HR, Finance, and the S&M team to develop training programs, drive pricing strategies, and conduct audits to improve revenue, service quality, and efficiency.