General Manager B ANC ESP

Marriott Vacations; Estepona; On-site; EUR 120,000 - 150,000; Full time

Job summary

Marriott Vacations is seeking a General Manager for MVCI Ancillary and HOA operations in Estepona, Spain. You will oversee P&L, guest service standards, and the implementation of MVCI processes across villas, with budget planning and CAPEX oversight.

You will partner with HR, Finance, and the S&M team to develop training programs, drive pricing strategies, and conduct audits to improve revenue, service quality, and efficiency.

Qualifications

• 2-year degree from an accredited university in Business Administration, Hotel and Restaurant Management, or related major; 8 years experience in the management of operations, sales and marketing, finance and accounting, or related disciplines.
• 4-year bachelor's degree in business administration, Hotel and Restaurant Management, or related major; 6 years experience in the management of operations, sales and marketing, finance and accounting, or related disciplines.
• General Manager experience in full-service property.
• Ability and willingness to work flexible hours including weekends, holidays and late nights.
• Property industry work experience, demonstrating progressive career growth and a proven track record of exceptional performance.

Responsibilities

• Stays current with industry trends and monitors strengths and weakness of competition; explores new business opportunities; develops business plans and curated commercial plans designed to maximize property customer satisfaction, profitability, and market share; ensures property business plans and commercial initiatives are aligned with brand business strategies; translates global strategic plan into one that can be executed on property.
• Executes business plans and defined commercial plans, designed to maximize property customer satisfaction, profitability, and market share; ensures that property business plans and employees are aligned with brand business strategies; holds property leadership team accountable for successful delivery of business plans; experiments with new ideas and takes calculated risks to improve guest satisfaction and profitability; evaluates the success of property business strategies to inform future business plan enhancements; continually ensures business plans and actions have a positive impact on property performance.
• Works closely with Sales and Marketing team to develop revenue generating strategies for the property; identifies new business leads, develops tailored sales approaches, and actively pursues leads with the Sales and Marketing team; ensures the sales and marketing strategy is aligned with brand strategy and is effectively executed against established goals; ensures property leaders understand and leverage demand engines to full potential; augments guest preference for property through booking ease and quality interactions with sales force.
• Creates a cohesive and high-performing Executive Committee that continuously strives for positive results and growth; coaches Executive Committee by providing specific feedback and holds them accountable for performance; creates learning and development opportunities for 2 employees; creates and effectively executes development plans for both direct reports based on their individual strengths, development needs, and career aspirations; ensures all managers are doing the same for their direct reports; indentifies resources needs to strengthen property team; creates succession plans for all supervisory positions and above; actively supports the staffing process; ensures effective work processes, systems and teamwork are in place to maximize individual and overall property performance.
• Serves as a passionate brand advocate and ensures that the intent of the brand is pulled through in the guest experience; communicates a clear and consistent message regarding property and brand goals to employees, property leadership team, and owners; serves as a role model by demonstrating exceptional work ethic and service delivery for all employees on property; champions change;

Education

2-year degree in Business Administration, Hotel and Restaurant Management, or related major

4-year bachelor's degree in business administration, Hotel and Restaurant Management, or related major

Job description

JOB SUMMARY

The General Manager has overall responsibility for the MVCI Ancillary and HOA businesses, including, but not limited to P&L, monitoring guest service and process, MVCI standard implementation in the villas, reserve expenditures and planning, budget process ancillary CAPEX and associate engagement. The General Manager also liaises with the process leaders in Human Resources and Finance and Accounting as well as having a close working relationship with the property S&M team. The General Manager will work directly with leadership team and department managers to develop and maintain operational based training programs, strategic implementation of processes and pricing as well as various audits and analysis of on-site operations to drive revenue, guest service and efficiency. The General Manager has a strong understanding of cost management but also understands that an excellent value proposition drives revenue and overall financial success. The General Manager is directly responsible for the year round management and nurturing of the MVCI relationship with the Advisory Board of Directors. Position responsibilities may be expanded to cover additional areas depending on the overall need of the Resort.

CANDIDATE PROFILE

Education and Experience

Required Minimum

• - 2-year degree from an accredited university in Business Administration, Hotel and Restaurant Management, or related major; 8 years experience in the management of operations, sales and marketing, finance and accounting, or related disciplines.
• - 4-year bachelor's degree in business administration, Hotel and Restaurant Management, or related major; 6 years experience in the management of operations, sales and marketing, finance and accounting, or related disciplines.

Preferred

• General Manager experience in full-service property.
• Ability and willingness to work flexible hours including weekends, holidays and late nights.
• Property industry work experience, demonstrating progressive career growth and a proven track record of exceptional performance.

JOB SPECIFIC TASKS

Business Strategy Development

• Stays current with industry trends and monitors strengths and weakness of competition; explores new business opportunities; develops business plans and curated commercial plans designed to maximize property customer satisfaction, profitability, and market share; ensures property business plans and commercial initiatives are aligned with brand business strategies; translates global strategic plan into one that can be executed on property.

Business Strategy Execution

• Executes business plans and defined commercial plans, designed to maximize property customer satisfaction, profitability, and market share; ensures that property business plans and employees are aligned with brand business strategies; holds property leadership team accountable for successful delivery of business plans; experiments with new ideas and takes calculated risks to improve guest satisfaction and profitability; evaluates the success of property business strategies to inform future business plan enhancements; continually ensures business plans and actions have a positive impact on property performance.

Sales and Marketing

• Works closely with Sales and Marketing team to develop revenue generating strategies for the property; identifies new business leads, develops tailored sales approaches, and actively pursues leads with the Sales and Marketing team; ensures the sales and marketing strategy is aligned with brand strategy and is effectively executed against established goals; ensures property leaders understand and leverage demand engines to full potential; augments guest preference for property through booking ease and quality interactions with sales force.

Talent Management and Organizational Capability

• Creates a cohesive and high-performing Executive Committee that continuously strives for positive results and growth; coaches Executive Committee by providing specific feedback and holds them accountable for performance; creates learning and development opportunities for 2 employees; creates and effectively executes development plans for both direct reports based on their individual strengths, development needs, and career aspirations; ensures all managers are doing the same for their direct reports; indentifies resources needs to strengthen property team; creates succession plans for all supervisory positions and above; actively supports the staffing process; ensures effective work processes, systems and teamwork are in place to maximize individual and overall property performance.

Brand Champion

• Serves as a passionate brand advocate and ensures that the intent of the brand is pulled through in the guest experience; communicates a clear and consistent message regarding property and brand goals to employees, property leadership team, and owners; serves as a role model by demonstrating exceptional work ethic and service delivery for all employees on property; champions change;