International Assistant Account Manager

Jobtailor; Barcelona; Presencial; EUR 26.000 - 38.000; Jornada completa

Descripción de la vacante

Click&Boat is seeking a customer-focused onboarder in Barcelona to help new partners register, set up listings, and learn how to maximize their presence on the platform. You will guide users through the onboarding process and collaborate with cross-functional teams to deliver a high-quality experience.

The role emphasizes proactive problem solving, market research, and active participation in team presentations, with a preference for those familiar with start-ups and boating.

Formación

• Fluent in English with strong communication skills.
• First experience in a customer-facing role (internship or student job) preferred.
• Dynamic and comfortable on the phone.
• Proactive and focused on user satisfaction.
• Interest in start-up environments; boating background valued.

Responsabilidades

• Onboard new partners who register on Click&Boat (80%).
• Assist partners with creating boat listings, including ads and pictures.
• Show partners how the platform works.
• Help partners maximize account potential by updating ads and calendars.
• Answer questions to enhance partner engagement and satisfaction.
• Carry out market research according to business needs.
• Participate in BU weekly/monthly presentations.
• Collaborate with Account Managers, Sales, and Customer Experience teams to deliver a high-quality experience.

Conocimientos

Fluent in English

Onboarding experience

Customer engagement

Market research

Team collaboration

Dynamic communication

Proactive problem solving

Initiative taking

Boating background

Start‑up environment familiarity

Descripción del empleo

• Onboard new partners who register on Click&Boat (80%)
• Assist partners throughout creation of boat listings, including ads and pictures
• Show partners how the platform works
• Help partners maximize account potential by updating ads and ensuring calendars are up to date
• Enhance partner engagement by answering questions and doubts about platform use
• Carry out market research according to business needs
• Participate actively in BU weekly/monthly presentations
• Collaborate with Account Managers, Sales, and Customer Experience teams to deliver a high-quality experience

Requirements

• Fluent in English
• Ideally a first experience (internship or student / summer job) in a customer facing role
• Dynamic and at ease on the phone
• Enjoy advising and be an ongoing person
• Customer satisfaction as a main source of motivation
• Team player who inspires trust
• Ready to take initiatives and battle for user satisfaction
• Interested in start-up environments
• Proactive and ready to share ideas to improve services
• Knowledge of another language is highly valued (bonus)
• Boating background and interest is valued (bonus)

Core Competencies

Demonstrates strong customer engagement skills, with a focus on onboarding and supporting partners in maximizing their account potential on the Click&Boat platform. Proactive in market research and collaboration with cross-functional teams to enhance user satisfaction.

Highest-signal resume keywords

• Customer Engagement
• Onboarding Experience
• Market Research
• Fluent in English
• Team Collaboration

Soft Skills

• Dynamic Communication
• Proactive Problem Solving
• Customer Satisfaction Focus
• Trust Building
• Initiative Taking

Industry Keywords

• Boating Background
• Start-Up Environment
• Customer Facing Role
• Account Management
• Partner Support