Front Office Internship — Global Sales, Barcelona Beachfront

Accor; Barcelona; Presencial; EUR 6100 - 7300; Tempo integral

Vantagens oferecidas por esta oferta de emprego

600 €/month stipend

One meal per day

Sales department exposure

Hotel chain opportunities

Training during internship

International career development

Resumo da oferta

Accor, Sofitel Barcelona Skipper, in Barcelona is offering a Sales department internship designed to provide comprehensive exposure to the hotel’s sales operations. You will engage in reservations handling, guest service, and coordination with various hotel teams while developing professional skills in a dynamic hospitality environment.

The internship runs for at least 6 months, with a full-time 40-hour work week, based in a premier beachfront location near Port Olímpic.

Qualificações

• Candidates must have the legal right to undertake an internship in Spain from the start date.
• No visa/work permit sponsorship available.
• Currently enrolled in a Hospitality School or a Business School.
• Strong social and communication skills to build valued relationships.
• Proactive, enthusiastic, and detail-oriented.
• Excellent command of Spanish and English; French is a plus.
• Eager to learn (no prior specialization required).
• Available for at least 6 months, 5 days/week, 40 hours/week.

Responsabilidades

• Learn to ensure a smooth and efficient experience delivered to all guests at registration, during their stay and at check out.
• Accurately and efficiently receive and process guest reservations whilst observing policy and procedures for the hotel operation.
• Learn to attend to all incoming calls in a professional and polite manner, constantly striving to provide Total Customer Satisfaction.
• To ensure that the highest level of customer satisfaction & service is offered and maintained at all times in relation to welcoming guests to the hotel complex.
• Learn to ensure accuracy of reservations in respect of depositing information, billing/credit details, VIP/Guest special requests, room rates and guest information.
• Ensure procedures are followed (regarding guest transportation, luggage collection and storage), and guest confidentiality.
• Ensure all equipment is kept in good working order and used only for the purpose for which it was intended.
• Work together with trust so that colleagues and management meet the goals of the department/Hotel.
• Take responsibility to ensure all required tasks are completed accurately and within given time frames.

Conhecimentos

Social skills

Communication

Proactive attitude

Detail oriented

Bilingual Spanish-English

Formação académica

Hospitality/Business School enrollment

Descrição da oferta de emprego

Accor, Sofitel Barcelona Skipper, in Barcelona is offering a Sales department internship designed to provide comprehensive exposure to the hotel’s sales operations. You will engage in reservations handling, guest service, and coordination with various hotel teams while developing professional skills in a dynamic hospitality environment.

The internship runs for at least 6 months, with a full-time 40-hour work week, based in a premier beachfront location near Port Olímpic.