Front Desk Agent Barcelona

Soho House via Caterer.com; Barcelona; On-site; EUR 22,000 - 28,000; Full time

Benefits offered by this job

Team meal

Soho Friends Membership

50% Team discount on Food & Drink

Team Room Rates

Birthday Day Off

Discount on Cowshed products and Soho—

Job summary

Soho House Barcelona is seeking a friendly Receptionist to welcome members and guests with warmth and efficiency, delivering a first-class experience in our Gothic Quarter location. You will manage calls, reservations, coat checks, guest lists, and on-floor duties, ensuring a hospitable Soho House welcome and a positive atmosphere.

Fluent in English and Spanish, you thrive in a fast-paced environment, pay attention to detail, and represent our values of Collaboration, Simplicity, Kindness and

Qualifications

• Up to 2 years’ experience in a busy high-profile venue.
• Strong attention to detail and excellent customer service.
• Fluent in English and Spanish; organized and reliable.
• Ability to multitask and follow written and verbal instructions.

Responsibilities

• Welcome members by name and greet guests warmly in the Soho House manner.
• Answer high volume calls for hotel, restaurant, and general enquiries.
• Manage guest lists, bookings on the floor, club, roof, and pool.
• Assist with coat checks and retrieve items left by guests.
• Maintain a clean, sanitary reception area and communicate feedback to management.

Skills

Fluent in English and Spanish

Customer service

Multitasking

Communication skills

Job description

Soho House & Co. – Barcelona

The place…

Located in the Gothic Quarter, opposite Port Vell, the House has a private Club for our Members. The Health Club offers innovative options for taking care of our bodies and minds. We also have 56 rooms, a private cinema room, and our signature Cecconi’s restaurant.

As a receptionist with Soho House, your role is to make sure that our members and guests have an amazing experience every time.
You will deliver an excellent first impression and a warm greeting to everyone as they come in. You will showcase our Values: Collaboration, Simplicity, Kindness and Passion.

Main Duties

• Ensure every member is welcomed by their name and guest is welcomed with open arm and in a hospitable manner: the Soho House way is warm and friendly.
• Answer high volume of calls for hotel, restaurant, general enquiries, messages for members, reservations.
• Well- versed on standard operating procedures, menus, amenities and pricing.
• Learn about all the different sites and how much Soho House has to offer.
• Maintain a clean, sanitary and safe environment: reception area, desk, cloakroom.
• Manage guest lists, bookings on the floor level, club, roof, pool.
• Support, direct, solve problem in real- time to ensure any guest related concerns are addressed straight away.
• Assist guests by checking/ retrieving their coats and/ or items they left.
• Build a positive relationships with members and guest.
• Communicate and red flag any feedback to the management team.
• Influence a fun and positive atmosphere by being approachable and professional.
• Welcome new hire and train everyone to the Soho House standards ie: Steps of service, Soho House knowledge.

Requirements

• A successful Receptionist for Soho House will ideally have up to 2 years’ experience in a busy high-profile venue and a natural flair for first class service. You’ll be reliable, friendly and happy to be a key part of the team that strives for success.
• Strong attention to details
• Excellent customer service
• Fluent in English and Spanish
• Organised and reliableAbility to handle feedback to achieve member satisfaction
• Ability to multitask and work in a fast-paced environment
• Ability to understand and follow written and verbal instructions
• Excellent interpersonal, communication and problem solving skills.

What we are offering?

• Team meal whilst on shift prepared by our chefs
• Soho Friends Membership
• 50% Team discount on Food & Drink, 7 days a week
• Team Room Rates; Any Bedroom, Any House, $100 a night
• Birthday Day Off
• Discount on Cowshed products and Soho Home (up to 50%)
• Cookhouse & House Tonic: Our Cookhouse & Tonic Programmes offer unique food and drink training, events and opportunities to inspire and educate.
• Continuous training to develop yourself personally and professionally
• Exclusive access to our benefits platform with hundreds of discounts on shopping, gym memberships, holidays, insurance and much more