Health Club - Todas las posiciones

Soho House & Co; Islas Baleares; On-site; EUR 28,000 - 36,000; Full time

Benefits offered by this job

Nutritious meals on shift

Continuous training

Job summary

Soho House Ibiza is seeking a Lead Wellness Receptionist to welcome members and guests with a high standard of service. You will manage check-ins, bookings, and inquiries, and support wellness operations across fitness, spa, and hospitality teams.

The ideal candidate has up to 2 years’ experience in busy venues, strong communication skills, and a neat, professional appearance. English fluency is essential, and the role is based on-site at Soho Farmhouse Ibiza.

Qualifications

• Experience in receptionist/front-of-house roles.
• Strong interpersonal and communication skills.
• Fluent English communication, both spoken and written.
• Professional, well-presented, and reliable.

Responsibilities

• Greet and welcome members and guests, ensuring a friendly, professional experience.
• Manage check-in and check-out processes for members and day visitors.
• Lead the wellness team in absence of the Wellness Manager and carry out instructions.
• Handle calls, emails, and in-person inquiries about services, classes, and facilities.
• Manage bookings for spa treatments, personal training, and group classes.
• Process payments for services, memberships, and retail items accurately.
• Maintain a tidy, welcoming reception and lobby area.
• Coordinate with fitness, spa, and housekeeping teams for smooth operations.
• Support membership sales with information and tours to prospective members.
• Uphold confidentiality and data privacy at all times.

Skills

Reception experience

Customer service

Fluent English

Booking systems

POS systems

Multitasking

Tools

Booking systems

POS systems

CRM software

Job description

Soho Farmhouse Ibiza

Set in a working olive grove, Soho Farmhouse Ibiza brings all the things we love about Soho Farmhouse in Oxfordshire to members living and visiting the White Island including bedrooms, an outdoor pool, a holistic wellness experience with a gym, yoga deck and treatment rooms and an organic kitchen garden restaurant and bar.

Soho Farmhouse Ibiza

Set in a working olive grove, Soho Farmhouse Ibiza brings all the things we love about Soho Farmhouse in Oxfordshire to members living and visiting the White Island including bedrooms, an outdoor pool, a holistic wellness experience with a gym, yoga deck and treatment rooms and an organic kitchen garden restaurant and bar.

The role

• Greet and welcome members and guests, ensuring a friendly and professional experience.
• Manage check-in and check-out processes for members and day visitors.
• Manage the team and carry out the Wellness manager’s instructions.
• Be the person in charge in the absence of the Wellness manager.
• Handle phone calls, emails, and in-person inquiries about health club services, classes, and facilities.
• Manage bookings for spa treatments, personal training sessions, and group classes.
• Process payments for services, memberships, and retail products accurately.
• Maintain a tidy and welcoming reception and lobby area.
• Communicate effectively with the fitness, spa, and housekeeping teams to ensure smooth operations.
• Support membership sales by providing information and tours to prospective members.
• Uphold confidentiality, professionalism, and data privacy at all times.

What We Are Looking For

A successful Lead wellness receptionist for Soho House will ideally have up to 2 years’ experience in a busy high-profile venue and a natural flair for first class service. You’ll be reliable, friendly and happy to be a key part of the team that strives for success.

• Previous experience in a receptionist, front-of-house, or customer service role, ideally in a health club, spa, or hospitality environment.
• Strong interpersonal and communication skills.
• Confident with booking systems, point-of-sale systems, and basic computer skills.
• Professional, approachable, and well-presented.
• Able to multitask and work under pressure while maintaining excellent service.
• Fluent in English
• Organised and reliable
• Analytical profile
• Ability to handle feedback to achieve member satisfaction
• Ability to multitask and work in a fast-paced environment
• Ability to understand and follow written and verbal instructions

Physical Requirements

• Must be over the age of 18
• Must be able to seize, grasp, turn and hold objects by hand
• Able to work on your feet for at least 8 hours
• Occasionally kneel, bend, crouch and climb as required

Benefits

Soho House offers competitive compensation packages for our Lead wellness receptionist that feature global benefits and perks. We offer training to develop the technical and managerial skills necessary to grow your career.

• Nutritious meals whilst on shift
• Continuous training to develop yourself personally and professionally

Who We Are

We are a collection of members' clubs, restaurants, hotels and cinemas, catering to those in the film, media, fashion and creative industries. The company has unique ventures throughout the UK, USA, Canada, Europe and Asia, with new openings planned globally. Soho House is a space for its diverse membership and teams to connect, grow, have fun and make an impact. http://www.sohohouse.com/careers .

We’d love you to come on board as our next Lead wellness receptionist!

We don't provide accomodation